Application support engineer

XBP Europe; Noisiel; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading technology firm in Noisiel is seeking an experienced Application Support Engineer to fulfill service contracts and manage customer relations. The role requires 3+ years of relevant experience, fluent French, and good English communication skills. Hybrid work model with multiple benefits including referral bonuses and paid vacations.

Prestations

Referral Bonus

Paid Holidays

Annual Bonus Plan

Monthly Lunch Voucher

Compensation for Transportation Cost

Qualifications

• 3+ years' experience in application support or similar role.
• Fluent in French, good level of English.
• Ability to communicate effectively with customers.

Responsabilités

• Ensure fulfillment of SW service contracts.
• Manage service-level agreements and reporting.
• Assist in the creation of operational documentation.

Connaissances

Analytical thinking

Teamwork

Effective communication

Stress resistance

Formation

Training in IT / technology or equivalent

Outils

VMware / ESX

Windows Server

SQL Server

Kubernetes / DevOps

Description du poste

Overview

Title: Application Support Engineer m / f

Job Type: Permanent Contract

Location: Noisiel 77

Work Mode: Hybrid-3 days a week in the office

Responsibilities

• Ensuring the fulfillment of the SW service contract
• Compliance with service-level agreements
• External and internal reporting
• Escalation management
• Provider management (responsibility and support of service contracts with our service providers)
• Special assignments (e.g., weekend work for new releases, etc.)
• Implementation and collaboration in projects
• Planning and implementation of new methods and systems to improve the quality of products and applications
• Recording, analyzing, and eliminating process problems for customers
• Support in the creation of customer and operational management documentation

Key Attributes

• Analytical thinking & quick comprehension
• High motivation
• Ability to work in a team & flexibility
• Versatile communication
• Prioritization of workload
• Stress resistance

Essential Knowledge

• Training in IT / technology or comparable professional training or professional experience
• Experience in databases, system / network administration, or IT support
• Good knowledge of VMware / ESX technologies
• Knowledge of Microsoft and Linux operating systems
• Good knowledge of various network technologies
• Effectiveness in customer communication
• Project planning experience

Desired Knowledge

• Experience with operational processes in an outsourcing or third-party environment
• Knowledge of ITIL
• SQL & Oracle knowledge
• Support of microservices-based software systems
• Kubernetes / DevOps

The Requirements Are

• Experienced application support professional (with 3+ years' experience in similar domain applications and production platforms)
• Knowledge of Windows Server and SQL Server applications
• Fluent in French (both oral and written), as the role involves contact with end-users in production
• Good level of English for communication with international teams and customers
• Curious and willing to learn
• Knowledge or experience in app development
• Ability to act as a backup for other team members during their leave

Benefits

• Permanent Contract
• Referral Bonus
• Paid Holidays
• Annual Bonus Plan
• Monthly Lunch Voucher
• Compensation for Transportation Cost