Application - Support & Development Engineer (L2) - Freelance (W/M/X)

Veepee; Paris; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Variable bonus

International teams

E-learning courses

Meetups & conferences

Flexible office

Job summary

Veepee is seeking a Support & Development Engineer to join the Support L2 team, bridging support agents and L3 development teams. The role splits 50% advanced incident resolution and 50% development of small features, internal tools, and automations to boost the team's technical autonomy.

You'll work in a dynamic, international tech environment with cross-functional teams, focusing on code comprehension, debugging, and documenting technical solutions for non-technical users, in fluent

Qualifications

• MUST HAVE: PHP with Symfony or C#/.NET Core, SQL and PostgreSQL knowledge, ability to read and troubleshoot code, document solutions, strong analytical skills, autonomy, initiative, cross-functional collaboration, Git proficiency, fluent English.

Responsibilities

• Provide Level 2 support and incident resolution (50%).
• Develop small features, internal tools and automations to improve support autonomy.

Skills

PHP

Symfony

C# / .NET

SQL

PostgreSQL

Code debugging

Documentation

Analytical skills

Autonomy

Communication

Team collaboration

Git

English fluency

Tools

Git

Job description

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty… Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

JOB DESCRIPTION

As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team’s technical autonomy.

TASKS

• Support (50%)

MUST HAVE skills

• Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks
• Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL
• Ability to read/understand code and troubleshoot to eliminate bugs
• Ability to document and communicate technical solutions to non-technical users
• Excellent analytical skills, autonomy, and initiative
• Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams
• Experience using version control systems like Git and comfortable working with branches
• Fluent written and spoken English
• Proactive, versatile, and not afraid of challenges or moving between code and user-facing support

NICE TO HAVE skills

• Previous experience in L2/L3 technical support roles
• Experience monitoring deployments/products through Kibana and Grafana
• Experience with product taxonomy/catalog management
• Interest or experience in applied AI / automation (MCP, AI-assisted scripting)
• Experience with Freshdesk or similar ticketing platforms
• Experience in frontend technologies such as React, Vue, CSS
• Knowledge of DDD/Hexagonal Architecture

BENEFITS

• Variable bonus;
• The dynamic and creative environment within international teams;
• The variety of self-education courses on our e-learning platform;
• Participation in meetups and conferences locally and internationally;
• Flexible Office with up to 2 days at home.

RECRUITMENT PROCESS

30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter

General Technical exchange

Technical exchange with a tech lead

Team Interview

We are convinced that it is up to you to define the way you work, to develop yourself, and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.

COMPANY
For more information about our ecosystem: https://careers.veepee.com/en/home-page-en/

WHO WE ARE

Veepeeᵀᵉᶜʰ is a tech community of 500 collaborators who play a key role in Veepee’s innovative strategy.

From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Lyon, Nantes, Nice, Barcelona, Madrid and Lausanne all our projects are developed in an agile environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you work with.

If you love to try things why don’t you jump on this new adventure?

Need more info > https://careers.veepee.com/en/

Vente-privee.com processes the collected data to handle the recruitment process, and to evaluate your ability to carry out the job offered and your professional skills. You can learn more about our use of your data and your rights by reading our recruiting privacy policy.