Application - Support & Development Engineer (L2) - Freelance (W/M/X)

Veepee AD; Paris; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Variable bonus

Hybrid office and up to 2 days at home

Learning platform courses

Job summary

Veepee is seeking a Support & Development Engineer to join the L2 team, bridging support and development. You will split time between resolving advanced incidents and building internal tools, often touching PHP and .NET, SQL, and Freshdesk automation.

The role emphasizes code literacy, documentation, and collaboration with cross-functional teams in a dynamic, international environment. Hybrid office model with opportunities for remote work part of the week.

Qualifications

• Knowledge of PHP with frameworks like Symfony or C#/.NET Core.
• Strong SQL knowledge and PostgreSQL familiarity.
• Ability to read and troubleshoot code to fix bugs.
• Ability to document and communicate technical solutions to non-technical users.
• Fluent written and spoken English.
• Autonomy, initiative and cross-functional collaboration.
• Experience using Git or similar version control.

Responsibilities

• Resolve advanced L2 tickets including database usage and SQL queries.
• Investigate incidents, access code and understand how it works.
• Apply targeted code changes to resolve incidents.
• Maintain product catalog and taxonomy attributes across platforms.
• Modify and administer Freshdesk at scripting/code level.
• Keep technical documentation up to date with fixes and features.
• Create endpoints for internal tools to streamline tasks.
• Develop internal support tools and AI-powered scripts.

Skills

PHP

C# / .NET

SQL

PostgreSQL

Code debugging

Documentation

English

Cross-functional teams

Git

Autonomy

Tools

Freshdesk

Kibana

Grafana

React

Vue

Job description

Job Description

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty, Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.

Tasks

Support (50%)

• Resolve advanced L2 tickets: database usage, SQL queries, source code review
• Investigate complex incidents, access the code, and understand how it works
• Apply targeted code changes to resolve incidents
• Standard ticket management: validate, qualify, and track incidents through to resolution
• Provide second-line support to users and other support teams
• Manage and maintain product catalog/taxonomy attributes across internal platforms
• Modify and administer Freshdesk at the scripting/code level
• Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features

Development (50%)

• Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks
• Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)
• Build internal support tools
• Develop AI-powered tools for Support (MCP projects)
• Contribute ideas and prototypes for applying AI to support processes

Must Have Skills

• Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks
• Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL
• Ability to read/understand code and troubleshoot to eliminate bugs
• Ability to document and communicate technical solutions to non-technical users
• Excellent analytical skills, autonomy, and initiative
• Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams
• Experience using version control systems like Git and comfortable working with branches
• Fluent written and spoken English
• Proactive, versatile, and not afraid of challenges or moving between code and user-facing support

Nice to Have Skills

• Previous experience in L2/L3 technical support roles
• Experience monitoring deployments/products through Kibana and Grafana
• Experience with product taxonomy/catalog management
• Interest or experience in applied AI / automation (MCP, AI-assisted scripting)
• Experience with Freshdesk or similar ticketing platforms
• Experience in frontend technologies such as React, Vue, CSS
• Knowledge of DDD/Hexagonal Architecture

Benefits

• Variable bonus
• The dynamic and creative environment within international teams
• The variety of self-education courses on our e-learning platform
• Participation in meetups and conferences locally and internationally
• Flexible Office with up to 2 days at home

Equal Opportunity

For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.

For more information about our ecosystem: https://careers.veepee.com/en/home-page-en/

You can read more about our use of your data and your rights by reading our recruiting privacy policy: https://careers.veepee.com/en/.