Application Engineer, Production IT

L-Acoustics Group; Paris; Sur place; EUR 45 000 - 75 000; Plein temps

Résumé du poste

An innovative firm is seeking an Application Engineer to support their application team in the pro-audio industry. This role involves developing best practices for audio networking, troubleshooting complex issues, and providing expert advice to international clients. You'll be immersed in exciting projects globally, working in a dynamic environment that bridges testing labs and live events. If you have a passion for sound and a background in electronics or computer science, this is your chance to make an impact in a vibrant team dedicated to shaping the future of audio technology.

Qualifications

• Experience in the pro-audio industry with a focus on audio networking.
• Ability to develop troubleshooting guidance and tools.

Responsabilités

• Develop best practice guidelines for third-party switches.
• Conduct validation tests on electronic and software developments.
• Provide expert advice to international clients.

Connaissances

Audio Networking

Analytical Skills

Problem Solving

Communication Skills

Formation

Advanced Degree in Audiovisual

Advanced Degree in Electronics

Advanced Degree in Computer Science

Outils

Wireshark

Network Protocols

Description du poste

Join our passionate and dedicated teams who are shaping the future of sound!

As an Application Engineer, Production IT within our Application division, you will play a key role in supporting the application team and advanced clients with problem resolution and root cause analysis of issues or problems related to all things networking. Additionally you will be a key interface point to the Product Management and R&D teams to provide expert application insight as well as feature requests / bugfixes coming back from the field.

Responsibilities :

• Develop best practice guidelines for a range of third party switches (Luminex, Extreme, Netgear, etc) for configuration in installation and renal environments (single and multiprotocol setups.).
• Develop troubleshooting guidance and tooling / scripts / Wireshark filters for use by the broader Application team.
• Help design and review customer designs for WiFi control networks.
• Review reports from the team of Application Engineers and be a point of escalation for them to help debug complex or intermittent problems with networked audio and control.
• Conduct validation tests on electronic, firmware, and software developments to verify their operation in various situations.
• Perform specific tests as needed, including product interoperability, network topologies, protocol coexistence, etc.
• Identify and resolve the causes of technical problems using an analytical approach to determine the source of issues and develop effective solutions.
• Write detailed reports on test results and resolved technical issues.
• Provide expert advice to our international clients and partners on our electronic products and their implementation.
• Provide high-level technical support on incidents, working to resolve issues quickly and minimize downtime.

Requirements :

• Advanced degree in audiovisual, electronics, or computer science.
• Previous experience in a similar role in the pro-audio industry.
• Expert background with audio networking and deep understanding of all major protocols in use.
• Excellent analytical and synthesis skills.
• Strong sense of service and ability to work in a team.
• Bilingual English required to communicate effectively with our international clients and partners.

As an Application Engineer, you will have the opportunity to work on exciting projects around the world and work in a multi-disciplinary environment spanning from the testing lab to the festival grounds. We look forward to welcoming you to our team.

Join our passionate and dedicated teams who are shaping the future of sound!