AOG PRODUCT SUPPORT ENGINEER F-H

Preligens; Les Ulis; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading aerospace company in France is seeking an experienced AOG Product Support Engineer to manage critical flight operations for LEAP and CFM56 engines. The role involves monitoring engine performance, providing technical support, and participating in service improvement initiatives. Applicants should have a vocational degree and over three years of experience, along with a strong knowledge of turbojet engines and fluent English. This position offers flexible remote work options and career development support.

Prestations

Training with a mentor

Career development paths

Subsidized transport costs

On-site restaurant

Qualifications

• More than 3 years of experience in a technical role.
• Curious and dynamic with good listening skills.

Responsabilités

• Handle AOG cases to resume flight operations quickly.
• Monitor engine performance in real-time.
• Serve as technical support for the Customer Support Center.

Connaissances

Knowledge of turbojet engines and their systems

Fluent English

Proficiency in Microsoft Office tools

Customer-oriented

Formation

Vocational/Trade School

Description du poste

AOG PRODUCT SUPPORT ENGINEER F/H

Published: 02.24.2025

Company: Safran Aircraft Engines

Job field: Customer services and support

Location: Montereau, Ile de France, France

Contract type: Permanent

Contract duration: Full-time

Required degree: Vocational/Trade School

Required experience: More than 3 years

Professional status: Technician

Spoken language(s): Fluent English

Reference: 2025-150923

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Job Description

• Handle AOG (Aircraft On Ground) cases / Critical Workstoppages to resume flight operations as quickly as possible for all LEAP and CFM56 engines. The operational scope includes: Turbomachinery, line maintenance, oil systems, and equipment.

• Monitor engine performance in real-time (health monitoring), provide maintenance recommendations to clients, and follow-up.

• Serve as technical support for the Customer Support Center (CSC).

• Document and share operational experience regarding engine behavior.

• Document and share lessons learned from AOG incidents.

• Identify and communicate documentation update needs with hardware owners or parts managers.

• Participate in internal and external forums related to service issues and monitoring.

• Contribute to sector improvement initiatives.

Work involves alternating presence at the CSC and PSE based on schedule.

Job Requirements

- Knowledge of turbojet engines and their systems (regulation systems) is essential.

- Fluent English.

- Proficiency in Microsoft Office tools is required.

- Engine performance knowledge is appreciated.

- After-sales documentation knowledge is appreciated.

- Curious, dynamic, customer-oriented.

- Good listening skills, team spirit, and ability to share expertise.

- Good communication skills and synthesis ability.

Specificity of the job

The operational team works in a dynamic environment ensuring 24x7 presence based on a rotating schedule (morning/evening/night/day) with real-time planning, including replacements and support for service needs.

Remote work is possible 2 days per week during normal hours.

>Training with a mentor before working independently on rotations.

>Career development paths are established with support based on your aspirations.

>Transport costs are subsidized.

>On-site restaurant and quick snack points available during weekdays.