Alternant.e SAV E-com (H/F)

F7ASH; Sallanches; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Rejoignez le groupe Rossignol en tant qu'alternant dans le service après-vente pour une expérience enrichissante dans l'industrie des sports d'hiver. Vous travaillerez avec une équipe dévouée, offrant un service client exceptionnel et apprenant sur la gestion des réclamations. Ce poste est idéal pour quelqu'un passionné par le secteur et désireux d'améliorer l'expérience client.

Prestations

Travail avec une équipe passionnée par les sports d'hiver

Accès à des prix réduits sur nos marques

Management solidaire

Qualifications

• Une année de contrat dans la gestion de la relation client.
• Bilingue français et anglais; l'italien et l'allemand sont un plus.

Responsabilités

• Répondre aux réclamations après-vente et aux demandes de qualité.
• Préparer des rapports pour améliorer le service client.
• Surveiller la réputation en ligne et enquêter sur les avis négatifs.

Connaissances

Satisfaction client

Multitâches

Attention aux détails

Formation

Formation en gestion de la relation client

Outils

Airtable

M3

Salesforce Service Cloud

Description du poste

Are you looking for a rewarding experience with a major global player in winter sports?

Join the Rossignol Group as part of a work-study program in SAV DTC in Sallanches!

Founded in the French Alps, Rossignol has been inspiring the mountain experience since 1907. We live and breathe our heritage in everything we do, from ski development to our textile ranges. Today, Rossignol continues its transformation, aiming to become the benchmark in mountain sports, summer and winter alike.

The Ecommerce After Sales team is part of the Direct-to-Consumer division and provides excellent customer service for our brands across European markets, including Rossignol, Dynastar, Look, and Lange. The intern will work closely with the Customer Service and After Sales teams, gaining training on tools and best practices for customer management.

You will serve as the interface between our external Customer Service and After Sales department to ensure timely resolution of quality claims and after-sales inquiries. You will support and execute tasks and projects aimed at improving the overall client experience.

Key Responsibilities:

• Respond to clients’ after-sales claims and quality inquiries, providing prompt resolution.
• Assist the Customer Service Representative with daily tasks related to DTC and Ecommerce.
• Prepare reports and analyses to enhance Customer Service and After Sales procedures.
• Monitor online brand reputation and investigate negative product reviews.
• Learn to use ERP, ECOM platforms, and customer management tools (e.g., Airtable, M3, Salesforce Service Cloud).
• Oversee live chat quality and community engagement.
• Knowledge of products such as skis, ski boots, spare parts, and apparel is a plus.

Key Relationships:

• After Sales Department
• External Customer Service Agency
• eCommerce and DTC Department
• Logistics Team
• Languages: French, English, German
• ERP System: M3
• Salesforce Cloud

Profile:

• One-year contract
• Educational background in customer relationship management preferred
• Fluent in French and English; Italian and German are a plus
• Strong interest in customer satisfaction
• Passion for the product range and the skis/snowboards industry
• Client-centric mindset with a passion for sports
• Fast learner with multitasking skills
• Attention to detail and precision

Benefits of Joining the Group:

• Work with a team of winter sports and mountain enthusiasts contributing to our leadership in the industry
• Be part of a responsible company committed to sustainable development
• Supportive management focused on team well-being
• Access to discounted prices on our brands