Alternant.e SAV E-com (H/F)

Rossignol Group; Sallanches; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Le Rossignol Group recherche un stagiaire pour son programme de travail-étude au sein de l'équipe Après-Vente DTC à Sallanches. Vous serez impliqué dans la gestion des réclamations des clients et l'amélioration continue de l'expérience client. Ce rôle vous permettra d'interagir avec divers départements et d'utiliser des outils modernes pour assurer un service client de qualité.

Prestations

Accès à des prix réduits sur les produits de la marque

Équipe passionnée par le sport d'hiver

Manager attentif au bien-être

Engagement envers le développement durable

Qualifications

• Fluence en français et anglais; l'allemand ou l'italien est un plus.
• Intérêt pour la satisfaction client et l'industrie des skis.
• Mentalité orientée client, passionnée de sports.

Responsabilités

• Répondre aux réclamations après-vente et questions qualité des clients.
• Soutenir les représentants du service client dans leurs tâches quotidiennes.
• Surveiller la réputation de la marque en ligne.

Connaissances

Gestion de la relation client

Multitâche

Détail et précision

Formation

Formation en gestion de la relation client

Outils

Airtable

Salesforce Service Cloud

Description du poste

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Are you looking for a rewarding experience with a major global player in winter sports?

Join the Rossignol Group as part of a work-study program in SAV DTC in Sallanches!

Founded in the French Alps, Rossignol has been inspiring the mountain experience since 1907. We live and breathe our heritage in everything we do, from ski development to our textile ranges. Today, Rossignol is continuing its transformation, with the ambition of becoming the benchmark player in the mountains, summer and winter alike.

The Ecommerce After Sales team will be part of the Direct-to-Consumer team, providing excellent customer service to our clients across all European markets for brands including Rossignol, Dynastar, Look, and Lange. The intern will work closely with the Customer Service and After Sales teams, receiving training on tools and best practices for customer management.

You will act as the interface between our external Customer Service and our After Sales department to ensure timely resolution of quality claims and client inquiries. You will support and execute tasks and projects aimed at improving the overall client experience.

Key Responsibilities:

• Reply to clients’ After Sale claims and quality inquiries, providing quick resolutions.
• Support Customer Service representatives in daily tasks for DTC and Ecommerce.
• Complete reports and analyses to improve Customer Service and After Sales procedures.
• Monitor online brand reputation and investigate negative product reviews.
• Learn to use ERP, ECOM platforms, and Customer Management tools such as Airtable, M3, and Salesforce Service Cloud.
• Monitor live chat quality and community interactions.
• Knowledge of products like skis, ski boots, spare parts, and apparel is a plus.

Key Relationships:

• After Sales Department
• External Customer Service Agency
• eCommerce and DTC Department
• Logistics

Language requirements include French, English, and German.

Profile:

• One-year contract
• Educational background including customer relationship management preferred
• Fluent in French and English; Italian/German is a plus
• Interest in customer satisfaction and the skis/snowboards industry
• Client-centric mindset and passion for sports
• Fast learner with multitasking abilities
• Attention to detail and precision

Joining the Group and its brands means:

• Working with a team of winter sports and mountain enthusiasts who contribute daily to strengthening our leadership positions
• Being part of a responsible company committed to sustainable development
• Having a caring manager who supports your well-being
• Access to discounted prices on our brand products