ALTERNANCE - Scheduling Tools Administrator

AXA Group; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

AXA Group is seeking a Scheduling Tools Administrator to manage scheduling software and support operational teams. This role involves technical expertise in tool management, proactive incident resolution, and collaborative project participation, specifically within their French Market division, in a diverse global environment.

Prestations

Inclusive work environment

Opportunities for personal and professional growth

Commitment to diversity and equal opportunity

Qualifications

• Seeking candidates in their last school year for apprenticeship.
• Fluency in English is essential, both spoken and written.
• Strong sense of service and communication skills required.

Responsabilités

• Manage the production of technical scope and handle incidents.
• Provide operational documentation and support to production teams.
• Participate in cross-functional projects and disaster recovery plans.

Connaissances

Linux

Windows

Automation

Project Management

Team Collaboration

Communication

Proactivity

Formation

Apprentice in M2 or similar

Description du poste

As Scheduling Tools Administrator you will manage AXA scheduler TWS and EGEN, support operational teams and apply all good practices to maintain an excellent Quality of Services. You will be required to provide your expertise during the completion of projects, automations, and technical evolutions of the scheduling tools for Mainframe and Open (version upgrades, technical evolutions).

Where will you be in the organization?

The division

Group Technology Operations (GTO)aims atdesigning, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities : global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

The department / team

You will join the “GTO French Market” department, working closely for Transnational entities, AXA France and its affiliates. Our main missions :

• Be the main point of contact for entities, act as an ambassador, related to services and products delivered by AXA Group Operations (AXA GO) and support the implementation of the Tech & Data Operations (TDO) strategy
• Lead GO / AXA GO Product adoption, working in strong collaboration with Product Teams
• Be accountable to the entities Partnership, QoS & the day-to-day operational delivery and be a key point of escalation for entities
• Promote and implement the GO Target Operating Model with entities, to enable proper consumption of GO Products and Services
• Be the key “sensors” to provide data inputs to GO teams, through the local proximity and deep understanding of the entities
• Act as the GO proximity service providing account management, demand management, product support and project delivery

About the job

Job purpose

Within the 'French Market' department, reporting to the 'Applications Services & DBA' manager, you will be responsible for contributing to engineering and support activities within the scheduling pole. You will be required to provide your expertise during the completion of projects, automations, and technical evolutions of the scheduling tools for Mainframe and Open (version upgrades, technical evolutions). You will ensure the proper functioning of the production, proactive monitoring, and resolution of incidents affecting the systems within the scope. The Production engineers using your scheduling solutions rely on your daily support (implementation of scheduling, debugging, changes).

Main missions

Your responsibilities include :

• Manage the production of your technical scope and handle incidents
• Delegate the monitoring and operation of scheduled chains to the Production teams
• Provide support and advice to these Production teams
• Provide operational documentation
• Manage forecasted consumption of infrastructure resources
• May occasionally provide training for Production teams using scheduling services
• Provide high-level expertise on all components of the technical infrastructure, relying on suppliers (IBM, STONEBRANCH, ISC, etc.) when necessary
• Participate in cross-functional projects, up to the organization and execution of major operations
• Participate in the organization and execution of disaster recovery plans
• Contribute to the development and elaboration of AXA IT standards
• Contribute to rationalization actions Design, implement new solutions, and implement changes within the scope

Your Profile

About you

We are looking for someone with the following experience and skills :

Experience

• Apprentice in M2 or similar (last school year).

Technical skills

• Linux and Windows system.
• Ability to automate and script to keep all simple and standard administration actions.
• Project management and ability to lead technical meetings within the intervention scope. Ability to work in a project mode.
• You can demonstrate initiative, autonomy, and proactivity.
• You have a strong sense of service and communication skills.
• Strong ability to work in a team.
• You are rigorous, responsive, and available.
• The position is in an international environment, so fluent English, both spoken and written, is essential.

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of

respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action :

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity &Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.