Alternance - Key Account Manager

Brevo; Paris; Hybride; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic Key Account Manager Apprentice to join their Customer Success team. In this role, you will assist in managing and developing relationships with strategic customers, coordinating sales activities, and optimizing processes to enhance customer satisfaction and sales performance. This is a unique opportunity to work in a collaborative and fast-paced environment, where your contributions will directly impact the company's growth. If you are proactive, solution-oriented, and eager to learn in a thriving tech landscape, this position is perfect for you.

Prestations

Meal vouchers - Swile

Excellent private health care

Work's council benefits

Social and green committees

Health and well-being services

Referral program

Exceptional leaves

English and French classes

Modern office with free fruits and drinks

Sustainable Mobility Package

Qualifications

• Master I or II in international business or similar fields is required.
• Excellent communication skills in French and English are essential.

Responsabilités

• Support the KAM in managing relationships with strategic customers.
• Identify upsell and cross-sell opportunities to maximize sales.

Connaissances

Communication Skills

Interpersonal Skills

Proactivity

Curiosity

Solution-oriented

Customer-oriented

Formation

Master I or II in International Business

Outils

CRM Software

Description du poste

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

We are looking for a Key Account Manager Apprentice to join our Customer Success team. You will support the KAM and the team in managing and developing relationships with the company's strategic customers. You will play a role in coordinating sales activities and optimizing processes to maximize customer satisfaction and sales performance!

As a KAM Apprentice, you will:

• Discover the key account strategy by preparing the mapping of key contacts for strategic accounts.
• Draft prospection emails and phone calls to secure appointments.
• Build trusting relationships with customer contacts and propose appropriate strategies to maximize collaboration.
• Identify additional sales opportunities (upsell / cross-sell / expansion).
• Understand, monitor and anticipate the renewal of existing contracts and verify their correct application.
• Participate in the drafting of commercial offers, negotiations, and contractual elements.
• Represent the company at trade fairs to reinforce sales teams.
• Report activity in the CRM and make proposals to improve existing processes.

What will contribute to your success:

• Master I or II in a higher education degree of international business or similar fields.
• Excellent presentation, written, and oral communication skills in both French and English (Spanish would be a plus).
• You are curious, proactive, and have good interpersonal skills.
• You have an interest in technology and you like to understand how things work and get done.
• You are solution-oriented and customer-oriented.
• You know how to work by yourself and be part of a team!

What we offer:

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context.
• Meal vouchers - Swile (12,5 € per day).
• Excellent private health care, of which 70% is covered by the company.
• Work's council benefits (Leeto).
• Social and green committees to take care of environmental and social matters.
• Several services related to prevention, health, and personal and professional well-being on Welii platform.
• Very competitive referral program.
• Exceptional leaves: bereavement, wedding, maternity.
• English and French classes, and over 155,000 courses available on Udemy.
• A modern office in a central location with free fruits, drinks & lots of fun activities.
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike.
• ...and more!

Meet us!

• Video interview with our Talent Acquisition Team.
• Video interview with our Key Account Manager.
• An interview with our Key Account Manager and CSM Director.

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.