AI Quality & Knowledge Intern — Fin QA (Hybrid)

Back Market; Bordeaux; Híbrido; EUR 7800 - 11.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work environment

Mentorship programs

Descripción de la vacante

Back Market is seeking an AI Quality & Evaluation Intern to help monitor Fin’s performance and improve the evaluation framework. You will work with QA, content, product, data, and engineering teams to turn findings into concrete improvements.

You will review conversations across markets and languages, track issues, and prepare weekly quality reports. The internship runs 6 months in Bordeaux, starting January 2027, full-time (35h/week).

Formación

• You are completing a Master 2 degree in Data Science, Applied Mathematics, Statistics, or another engineering discipline.
• Strong analytical and problem-solving skills.
• Comfortable working with data and investigating anomalies.
• Interested in generative AI, machine learning, or LLM evaluation.
• Able to structure and communicate findings clearly in English.
• Curious, detail-oriented, pragmatic, and comfortable investigating ambiguous problems.
• Distinguish facts, hypotheses, and open questions.

Responsabilidades

• Operate and maintain quality monitors and scorecards for accuracy, policy compliance, and escalation quality.
• Review conversations to identify false positives/negatives and recurring defects.
• Prepare the weekly quality review summarizing findings, risks, and root causes.
• Analyze Fin’s performance across markets, languages, use cases, and rollout phases.
• Monitor handovers to human agents and customer satisfaction signals.
• Track corrective actions, owners, and validation status.
• Improve documentation and versioning of Fin’s evaluation framework.
• Provide clear, actionable feedback to product, engineering, content, and data teams.

Conocimientos

Analytical thinking

Problem solving

Data analysis

English communication

Curiosity

Educación

Master 2 in Data Science / Applied Math / Statistics / Engineering

Descripción del empleo

Back Market is seeking an AI Quality & Evaluation Intern to help monitor Fin’s performance and improve the evaluation framework. You will work with QA, content, product, data, and engineering teams to turn findings into concrete improvements.

You will review conversations across markets and languages, track issues, and prepare weekly quality reports. The internship runs 6 months in Bordeaux, starting January 2027, full-time (35h/week).