AI-Driven Customer Success Manager for Ecommerce

Gorgias; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Gorgias is hiring for a Customer Success professional to manage a portfolio of ecommerce customers and drive adoption of AI-powered features. You will collaborate with cross-functional teams to improve customer outcomes and renewals.

Bring 5+ years in SaaS customer success, strong communication, and a proactive, detail-oriented mindset to help brands leverage automation and AI in their support operations.

Qualifications

• 5+ years in Customer Success, Account Management, or similar roles.
• Experience managing multiple customers in a SaaS environment.
• Strong communicator who can run structured conversations with customers.
• French language skills are a plus.

Responsabilités

• Manage a portfolio of ~50-60 ecommerce customers and build relationships with key stakeholders.
• Drive adoption of features including AI, automation, and integrations.
• Monitor account health, identify risks, and support renewals or expansions.
• Collaborate with Sales, Product, and Support to drive customer outcomes.
• Maintain accurate customer data and engagement tracking in internal systems.

Connaissances

Account Management

SaaS experience

Communication

French language

Cross-functional collaboration

Problem-solving

Description du poste

Gorgias is hiring for a Customer Success professional to manage a portfolio of ecommerce customers and drive adoption of AI-powered features. You will collaborate with cross-functional teams to improve customer outcomes and renewals.

Bring 5+ years in SaaS customer success, strong communication, and a proactive, detail-oriented mindset to help brands leverage automation and AI in their support operations.