Onsite Customer Support Specialist (Lisbon) – AI-Powered App

airapps; Paris; Sur place; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Annual Bonus

Top-tier Health and Life Insurance

Transportation Budget

Coverflex benefits package

Pension Fund

Urban Sports Club membership

Free meals at the hub

Résumé du poste

airapps is looking for a Customer Support Specialist to ensure a high-quality user experience across our iOS applications in Paris. The role demands collaboration with cross-functional teams and technical troubleshooting skills to enhance product quality.

Candidates should have at least 3 years of experience in customer support, exceptional communication skills, and familiarity with support platforms like Zendesk. Join us to make a difference in resource management!

Qualifications

• 3+ years of experience in customer support or a similar role.
• Strong written communication skills with attention to detail.
• Self-motivated and able to manage time and priorities independently.

Responsabilités

• Support global customers across multiple channels.
• Investigate and troubleshoot technical issues within iOS apps.
• Collaborate with engineering and marketing teams to improve user experience.

Connaissances

Customer support experience

Proficiency in English

Experience with Zendesk

Understanding of iOS applications

Troubleshooting skills

Formation

Bachelor’s degree in a relevant field

Outils

Zendesk

Social media platforms

Description du poste

airapps is looking for a Customer Support Specialist to ensure a high-quality user experience across our iOS applications in Paris. The role demands collaboration with cross-functional teams and technical troubleshooting skills to enhance product quality.

Candidates should have at least 3 years of experience in customer support, exceptional communication skills, and familiarity with support platforms like Zendesk. Join us to make a difference in resource management!