AI-Driven Solutions Engineer – Hybrid Paris

Shippeo; France; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Opportunities for growth and development

Inclusive and diverse workplace

Résumé du poste

Shippeo, based in Paris, is looking for a Technical Support Engineer to join their dynamic team. In this hybrid role, you will bridge technical gaps between customers and internal teams, tackling complex issues and improving user experience. You will leverage AI workflows and manage critical incident responses, making a significant impact on their international platform's performance.

Candidates are expected to have 3–4 years of relevant experience and fluency in both English and French.

Qualifications

• 3–4 years of experience in Technical Support or Solution Engineering.
• Highly autonomous with the ability to deconstruct complex issues.
• Professional fluency in English and French is required.

Responsabilités

• Investigate complex user issues and resolve them.
• Build intelligent agents to automate processes.
• Collaborate with Product and Engineering teams for problem-solving.
• Manage technical customer communications effectively.

Connaissances

Technical Support L2

Problem Solving

Database querying

Communication skills

Fluency in English and French

Outils

SQL

Postman

Elasticsearch

DBeaver

Description du poste

Shippeo, based in Paris, is looking for a Technical Support Engineer to join their dynamic team. In this hybrid role, you will bridge technical gaps between customers and internal teams, tackling complex issues and improving user experience. You will leverage AI workflows and manage critical incident responses, making a significant impact on their international platform's performance.

Candidates are expected to have 3–4 years of relevant experience and fluency in both English and French.