AI Business Process Solutions Engineer: Customer Experience and Customer Service

Microsoft; Issy-les-Moulineaux; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading technology firm in Issy-les-Moulineaux is seeking a candidate to shape strategic customer success plans and engage with various stakeholders. The role involves mentoring technical teams, conducting competitive analyses, and designing solutions. Strong communication and problem-solving skills are required. The position offers dynamic work with an emphasis on technical sales and customer engagement strategies.

Qualifications

• Strong oral and written communication skills are essential.
• Ability to consult and advise on technical decisions.
• Experience in competitive analysis and consultative selling.

Responsabilités

• Build strategic plans with account and marketing teams.
• Mentor others and present new products.
• Engage with customers to lead technical discussions.
• Design solutions and oversee proof of concept sessions.

Connaissances

Advising Client Technical Decisions

Competitive Analysis

Consultative Selling

Technical Communication

Business Relationship Management

Creativity & Data Analysis

Description du poste

Responsibilities (Text Only)

1. Build Strategy
   • Collaborate with account and marketing teams to shape strategic win and customer success plans.
   • Tailor Microsoft messaging using customer feedback and competitive landscape insights.
   • Build consumption plans with Partner and Industry Solutions Delivery teams post-customer sign-off.
   • Deliver competitive knowledge to product and engineering teams to enhance strategies.
2. Education
   • Monitor and respond to internal tech community posts; attend community calls, sessions, and hackathons.
   • Mentor others in their technology area and demonstrate new products to internal teams.
   • Develop and execute a personal readiness plan to address learning gaps and expand domain knowledge.
3. Leverage Partner Ecosystem
   • Identify partner skill and resource gaps and provide feedback to internal teams.
   • Act as a liaison in partner sell-with scenarios, facilitating partner resources and processes.
4. Scale Customer Engagements
   • Utilize resources (e.g., Innovation Hub, demo sites) to engage product teams and remediate blockers.
   • Proactively reach out to customers and lead technical discussions to ensure technical wins.
   • Establish rules of engagement for extended teams and leverage processes, tools, and programs to support customer needs.
5. Solution Design and Proof
   • Present and apply architecture patterns to partners or customers.
   • Drive support for Microsoft Solutions and coach teams on sales methodologies.
   • Oversee architectural design sessions and proof of concept (POC) sessions.

Required Capabilities and Skills

• Advising Client Technical Decisions
• Competitive Analysis
• Consultative Selling
• Technical Communication
• Technology Industry Knowledge
• Business Relationship Management
• Oral and Written Communication
• Presentations & Storytelling
• Problem Solving & Analytical Skills
• Creativity & Data Analysis
• Decision Making

Preferred/Additional Skills

• Strategic Technical Planning
• Technical Sales
• Building Stakeholder Relationships
• Trusted Advisor Status
• Demonstrating Microsoft Solution Capabilities
• Cloud Platform & Security Knowledge
• Pilots and Proof of Concepts (POCs)
• Product Demonstration
• Readiness for Deployment
• Troubleshooting
• Financial Analysis

Qualifications (Text Only)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.