Agent Local Médiation Sociale (h/f)

TN France; Rouen; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Ein etabliertes Unternehmen sucht einen engagierten technischen Assistenten, der in der sozialen Mediation tätig ist. In dieser spannenden Rolle werden Sie Konflikte in öffentlichen Räumen managen, durch Dialog zwischen der Bevölkerung und Institutionen vermitteln und soziale Bindungen stärken. Sie arbeiten eng mit verschiedenen Partnern zusammen, um Sicherheit und Unterstützung in der Gemeinschaft zu gewährleisten. Wenn Sie eine Leidenschaft für soziale Interaktion und Konfliktlösung haben, könnte diese Position die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung in Konfliktmanagement und Mediation ist erforderlich.
• Praktische Fähigkeiten in der Beobachtung und Analyse von Situationen.

Responsabilités

• Durchführung präventiver Mediation in öffentlichen Räumen.
• Konflikte zwischen Individuen lösen und Kommunikation fördern.

Connaissances

Konfliktmanagement

Kommunikationsfähigkeiten

Beobachtungsfähigkeiten

Soziale Analyse

Deeskalationstechniken

Formation

CAP in Prävention und Mediation

Description du poste

Job Description:

Family of professions: Citizenship, population, administrative affairs, and community life > Mediation

Grade(s) sought:

• Technical Assistant
• Principal technical assistant of 2nd class
• Principal technical assistant of 1st class

Open to contractual candidates: Yes, as an exception to civil servant applications. A contract can be recruited for service needs or due to the nature of functions when no civil servant application has succeeded. The proposed contract cannot exceed three years, renewable up to a maximum of six years.

Working hours: Full-time

Remote work: No

Management role: No

Experience desired: Confirmed

Indicative salary: According to profile, experience, and RIFSEEP

Job description:

Under the hierarchical authority of the Coordinator of the Local Security and Crime Prevention Contract (CLSPD) and functionally of the Coordinator of the social mediation team, the candidate will:

• Conduct preventive mediation through monitoring in public spaces.
• Intervene in situations of dysfunction related to public assets and equipment.
• Manage conflicts through dialogue and act as an interface between the public and institutions.

Main activities:

• Access control and monitoring of buildings and premises.
• Preventive presence and vigilance in sensitive public spaces.
• Resolve conflicts between individuals.
• Facilitate communication between the population and institutions.
• Strengthen social bonds.
• Participate in developing partnerships and promoting mediation activities.

Working conditions and challenges:

• Standing continuously.
• Night and weekend on-call duties.

Functional relationships:

• Regular contact with surveillance and security agents.
• Coordination with services like security, municipal police, technical, and maintenance teams.

External partners:

• Police, fire, and rescue services, EDF, depending on surveillance procedures.

Profiles sought:

Skills/Qualities:

Savoir-faire (Practical skills):

• Understand a territory of intervention.
• Observe social users of public spaces.
• Identify risky situations, populations, and areas.
• Report dysfunctions and damages.
• Recognize signs of relational issues or needs.
• Analyze information and diagnose issues.
• Implement intervention strategies.
• Engage with groups and communicate effectively.
• Coordinate actions with team members and other professionals.
• De-escalate and calm conflicts.
• Communicate clearly and convincingly.
• Ensure safety of persons and team.
• Report to superiors.
• Reflect on practice and situations encountered.

Savoir (Knowledge):

• Territorial characteristics and intervention domains.
• Institutional missions and organization.
• Sociology and urban ethnology concepts.
• Population practices and social groups.
• Surveillance and observation techniques.
• Communication techniques.
• Different mediation types and activity limits.
• Social action concepts.
• Fundamental rights and legal status of spaces.
• Risk typologies.
• Service organization and procedures.
• Conflict management and problem-solving techniques.
• Psychology, group dynamics, conflict management techniques.
• Pedagogy concepts.
• Written and oral activity reports and summaries.

Savoir-être (Interpersonal qualities):

• Autonomy, rigor, attention, authority, discretion, observation, punctuality.

Required training and diplomas:

CAP in prevention and mediation or relevant professional or volunteer experience in associative life.