Agent de retour H/F

Europcar France S.A.S.U.; Roissy-en-France; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Tickets restaurant

Avantages divers

Job summary

Europcar Mobility Group recherche un Chargé(e) de Retour à Roissy-en-France. Vous accueillerez les clients au retour des véhicules, vivrez les valeurs du groupe et veillerez à la qualité du service.

CDI à temps plein avec travail en soirées, weekends et jours fériés, permis B et anglais souhaités. Vous assurerez la prise en charge des véhicules, la vérification des éventuels dommages, la gestion administrative et le rangement des parkings.

Qualifications

• Permis B (obligatoire) et anglais souhaité.
• CDI à temps plein avec postes en soirées, weekends et jours fériés.

Responsibilities

• Accueillir la clientèle lors du retour des véhicules.
• Prise en charges des Véhicules au retour de location.
• Récupérer les clés des véhicules.
• Réaliser avec le client les tours de caisse.
• S’assurer de l’absence de dommages sur les véhicules.
• S’assurer que les véhicules aient été rendus avec le plein.
• Assurer la gestion administrative liée à la facturation et établir les dossiers.
• Veiller à la propreté des parkings retour.
• Assurer le rangement des parkings retour.

Skills

Bonne humeur

Sens du commerce

Pragmatisme

Ouverture d’esprit

Job description

Europcar Mobility Group

Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

En tant que Chargé(e) de Retour, vous serez un véritable ambassadeur de notre marque en prenant le soin de porter les valeurs du Groupe Europcar. Convaincu par l’importance de l’excellence du service, vous aurez à cœur de procurer à nos clients une expérience de qualité. Dans ce cadre, vos principales missions en contact direct à la clientèle seront les suivantes:

• Accueillir la clientèle lors du retour des véhicules
• Prise en charges des Véhicules au retour de location
• Récupérer les clés des véhicules
• Réaliser avec le client les tours de caisse
• S’assurer de l’absence de dommages sur les véhicules
• S’assurer que les véhicules aient été rendus avec le plein
• Assurer la gestion administrative liée à la facturation et établir les dossiers le cas échéant
• Veiller à la propreté des parkings retour
• Assurer le rangement des parkings retour

Ce que vous nous apporterez

• Votre bonne humeur et le plaisir de vivre de nouvelles expériences,
• Votre sens du commerce et votre pragmatisme,
• Votre ouverture d’esprit liée à vos différentes expériences professionnelles,
• Votre envie et vos motivations pour rejoindre nos équipes de conseillers commerciaux.

Pour rejoindre notre équipe, il vous faudra être titulaire du permis B et parler anglais (parler d’autres langues sera un réel avantage) CDI- temps plein. Travail soirs, weekends et jours fériés.

• Rémunération fixe + variable Tickets restaurant et plein d'autres avantages...

Valeurs

• Les valeurs d’Europcar Mobility Group
• We act with respect
• We move as one
• We take responsability
• We embrace change
• We are happy to help

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity.

We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.

If you need any accommodations or assistance during the application or interview process, please let us know.

Together, through mutual respect, we can create a more equitable and inclusive future.

Company Overview

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !