Aftermarket Support Engineer

Ingersoll Rand Compressor Systems & Services; Wasquehal; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Family atmosphere

Stock ownership program

On-site production facilities

Résumé du poste

Ingersoll Rand Air Solutions Hibon in Wasquehal is seeking a Service Engineer to work on rotating equipment with a strong mechanical focus. You will perform on-site interventions, commission equipment, and develop maintenance contracts to grow recurring revenue.

The role demands hands-on diagnostic skills, a mechanical engineering background, willingness to travel, and good English. You will build trusted customer relationships and contribute to service offerings across the on-site team.

Qualifications

• Engineering degree in Mechanical Engineering or equivalent.
• Experience in an industrial environment, ideally with rotating equipment.
• Experience in service contract development or technical service sales is a strong advantage.
• Professional level of English required.
• Willingness to travel frequently.

Responsabilités

• Technical Expertise & Field Interventions (Mechanical focus).
• Perform commissioning of equipment on site.
• Diagnose and resolve failures with a mechanical focus (kinematics, wear, bearings, alignment).
• Analyze machine performance (efficiency, overheating, deviations).
• Apply thermodynamics concepts to optimize installations.
• Write detailed technical reports.
• Assist service teams in promoting service solutions.
• Develop recurring revenue streams and maintenance contracts.

Connaissances

Rotating machinery

Mechanical engineering

Service contracts

Technical service sales

English proficiency

Willingness to travel

Electrical/instrumentation knowledge

Formation

Engineering degree (Mechanical)

Outils

Electrical/instrumentation knowledge

Description du poste

• Develop recurring revenue streams

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Service Engineer

Location :

Wasquehal, Nord, France

About Us

Want to work in a dynamic company with a friendly atmosphere? Ingersoll Rand Air Solutions Hibon in Wasquehal is the place for you! Specializing in the manufacture of blowers, we are part of the Ingersoll Rand group.

Job Summary

The Service Engineer works on rotating equipment (blowers, compressors, vacuum systems) with a strong mechanical focus.

Beyond technical activities, they actively contribute to the development of service business by implementing maintenance contracts and recurring revenue models, in order to optimize equipment performance and enhance customer loyalty.

Responsibilities

• Technical Expertise & Field Interventions (Mechanical focus)


• Perform commissioning of equipment on site


• Diagnose and resolve failures, with a strong focus on mechanical aspects (kinematics, wear, bearings, alignment, etc.)


• Analyze machine performance (efficiency, overheating, operational deviations, etc.)


• Apply concepts of thermodynamics (compression, heat transfer, energy efficiency) to optimize installations


• Write detailed technical reports


• Service Business Development


• Identify additional revenue opportunities


• Promote and sell services: maintenance, spare parts, retrofits, upgrades


• Build and deploy maintenance contracts


• Develop recurring revenue streams


• Customer Relationship & Retention


• Act as the technical reference on site


• Build trusted relationships with customers


• Advise on optimal equipment operation


• Support the transition to planned maintenance models


• Ensure a high level of customer satisfaction


• Continuous Improvement & Field Feedback


• Report recurring technical issues


• Propose product and maintenance improvements


• Contribute to structuring and standardizing service offerings


• Support the improvement of Service practices


• Internal Support


• Assist sales teams in promoting service solutions


• Contribute to the development of technical proposals


• Train customers and partners on operation and maintenance

Basic Qualifications

• Engineering degree in Mechanical Engineering or equivalent


• Experience in an industrial environment, ideally with rotating equipment


• Experience in service contract development or technical service sales is a strong advantage


• Professional level of English required


• Willingness to travel frequently

Key Competencies

• Strong expertise in rotating machinery mechanics


• Solid knowledge of:


• Bearings


• Vibrations


• Alignment


• Balancing


• Understanding of applied thermodynamics principles (compression, losses, efficiency)


• Strong hands-on diagnostic skills


• (Knowledge of electrical engineering/instrumentation is a plus but not essential)

What We Offer

• Family Atmosphere: With around 70 employees, we offer a warm and close working environment.


• Renowned Company: Take advantage of career and development opportunities within an internationally recognized group.


• Complete Environment: All services, including production, are present on-site for a rewarding experience.


• Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.

If you are passionate and ready to take on challenges, join us today and be part of the Ingersoll Rand Air Solutions Hibon adventure!

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.