After-sales Regional Service Representative (Paris and North Region)

BYD Europe; Courbevoie, Lille; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated After Sales Regional Service Representative to enhance customer satisfaction in France. In this pivotal role, you will establish and maintain high-quality after-sales services, ensuring seamless operations and exceptional support for local dealers. Your expertise in electric vehicle technology and strong communication skills will be crucial as you collaborate with various internal departments and stakeholders. This exciting opportunity allows you to contribute to a zero-emission future while working in a dynamic and diverse team environment. Join us in leading the transition to sustainable transportation!

Prestations

25 days annual leave

Company phone

Commuting allowance

Teambuilding events

Competitive remuneration

Qualifications

• Degree in Engineering or equivalent required.
• Proven EV technical experience is essential for this role.

Responsabilités

• Identify and implement operational processes for exemplary service.
• Collaborate with teams to optimize customer communication and process flow.

Connaissances

Customer Service Orientation

Problem Solving

Communication Skills

Organizational Skills

Technical Knowledge of EVs

Analytical Skills

Formation

Degree in Engineering

Outils

Microsoft Office Suite

CRM Software

Diagnosis Tools

Description du poste

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions, BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV, located in Schiedam, Netherlands, is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About BYD France

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCV projects.

About the role:

The After Sales Regional Service Representative plays an important role in setting up the After Sales activities in the designated region or country of Europe regarding Passenger Cars. You will be responsible for building and maintaining a strong and customer-focused After Sales service level in France (Paris and North Region). You will support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You will act as a contact person for our National Sales Companies and dealers. You will play an important role in implementing and maintaining service products and After Sales propositions. You will ensure that the service procedure is carried out correctly and perform all administrative tasks needed.

Responsibilities:

1. Identify and implement the operational processes and systems necessary to provide exemplary service to dealers.
2. Facilitate the installation of spare parts during start-ups and product launches.
3. Identify gaps and support internal departments to resolve issues.
4. Identify and implement tactical optimization initiatives of daily operations, processes and systems for the efficiency of transportation capacity, warehouses or service centers.
5. Support and cooperate with other internal departments and legal resources to ensure national laws are adhered to and required reports regarding parts and accessories to local authorities are submitted on time.
6. Work closely with internal teams, partners, and various service providers to optimize customer communication, process flow, and parts availability planning with the application and CRM.
7. Collaborate with sales and service operations in resource planning and process execution, with respect to sales forecasting, inventory level, and supply chain management.
8. Take a customer-centric approach and provide a unique customer experience and easy support.
9. Use customer feedback to continually improve the service provided to BYD customers.
10. Understand customer and market trends and anticipate customer expectations within BYD and its competitors.
11. Provide reports and share information with internal stakeholders to improve customer experience.
12. Document customer updates throughout their journey, using the CRM platform, ensuring up-to-date data capture.
13. Be the primary point of contact for the customer, across digital and physical touchpoints via different channels (inbound and outbound).
14. Be the ambassador of BYD in the area of responsibility.

Your profile:

• Degree in Engineering or equivalent;
• Proven and certified EV technical experience and know-how is a must-have;
• Extensive knowledge of diagnosis tools and reports;
• Vast experience in a similar job ideally in an agile, start-up environment (hands-on attitude);
• Extremely organized, ability to work with parallel workstreams, and manage pressure;
• Automotive background in technical roles (ideally for an OEM);
• Ability to work with different departments and characters, outstanding communication skills;
• Result driven;
• Confident in working with Microsoft Office suite (Excel, PowerPoint);
• French & English language skills are all required for this position.

We offer:

• Performance and experience-based competitive remuneration.
• 25 days annual leave + additional holidays.
• Company phone and commuting allowance.
• Department & company-wide teambuilding events.
• An exciting opportunity to lead the European transition to zero emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and want to create a positive impact by joining a diverse and dynamic team.