AE - Assistant Manager - Mexico

AEO; Sainte-Croix-Volvestre; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading company in retail is seeking an Assistant Manager to support daily operations, achieve sales goals, and provide excellent customer service. This full-time role involves leading a team, managing finances, and maintaining high operational standards. Ideal candidates will possess strong leadership skills and at least two years of experience in retail management.

Qualifications

• At least 2 years of retail or management experience preferred.
• Experience in personnel management.
• Ability to develop and train others.

Responsabilités

• Motivate and inspire the team by communicating a compelling vision.
• Manage payroll and scheduling to maximize productivity.
• Recruit, hire, develop, and retain sales associates.

Connaissances

Time Management

Organizational Skills

Problem-Solving Skills

Communication Skills

Formation

High School Diploma or Equivalent

Outils

Computer and Technology Tools

Description du poste

POSITION SUMMARY: The Assistant Manager supports the Store Manager in daily operations, achieving sales goals, meeting merchandising standards, and delivering operational excellence by leading a high-performing team. The role models AEO values and Customer First behaviors to create a positive customer experience.

POSITION TITLE: Assistant Manager
REPORTS TO: Store Manager
STATUS: Full Time
SUPERVISES: Store Associates

RESPONSIBILITIES:

Leadership

• Motivate and inspire the team by communicating a compelling vision aligned with American Eagle Outfitter’s core values.
• Act as the leader on duty, modeling brand customer service standards and Customer First selling behaviors.
• Set clear expectations and hold the team accountable for achieving standards.
• Build effective relationships with team members, peers, and supervisors to foster a high-performing, customer-centric culture.
• Participate in weekly leadership meetings.
• Seek personal development opportunities to enhance leadership skills.

Drive for Results

• Support the Store Manager in executing store business plans to drive KPI results, including CRM, Loyalty, and technology initiatives.
• Manage payroll and scheduling to maximize productivity and meet targets.
• Analyze sales data to make strategic decisions in real-time.
• Utilize technology to enhance customer engagement and drive KPIs.
• Contribute to achieving financial, revenue, and expense targets.

Talent Management

• Recruit, hire, develop, and retain sales associates to meet business needs.
• Train and coach team members, providing performance feedback.
• Support the annual performance review process.
• Drive employee engagement through recognition and rewards.
• Ensure adherence to employment policies and practices.
• Identify and address customer and performance issues proactively.

Visual & Operational Execution

• Maintain store cleanliness, organization, and safety standards.
• Ensure visual merchandising directives are executed properly and timely.
• Analyze merchandise reports and make merchandising decisions to maximize sales.
• Manage merchandise handling, including shipment receipt, floor sets, markdowns, and replenishment, following SOPs.
• Support store audits and shrink control to meet loss prevention standards.

Qualifications

• High school diploma or equivalent.
• At least 2 years of retail or management experience preferred.
• Experience in personnel management.
• Ability to develop and train others.
• Strong time management, organization, and problem-solving skills.
• Business acumen and effective communication skills.
• Ability to multitask in a fast-paced environment.
• Flexible schedule, including holidays, nights, and weekends.
• Proficiency in computer and technology tools.