Advanced User Researcher Ops F/M

Betclic Group; Bordeaux; Hybride; EUR 40 000 - 70 000; Plein temps

Résumé du poste

Join a vibrant tech company that thrives on passion for sports and innovation! This role involves optimizing user research processes, managing participant panels, and collaborating with cross-functional teams. With a focus on cutting-edge technology and a commitment to a safe gaming environment, you'll be part of a multicultural team dedicated to delivering exceptional entertainment experiences. Enjoy a flexible work policy, generous vacation days, and a fun, friendly atmosphere. If you're ready to embrace challenges and contribute to exciting projects, this is the perfect opportunity for you!

Prestations

25 paid vacation days

10 additional RTT days

Ticket Restaurant card

100% health insurance coverage

50% public transport reimbursement

Flexible remote work policy

Personalized training program

Rooftop terrace

Fun internal events

Free fitness classes

Qualifications

• 4+ years in Research Ops or User Research roles managing user research operations.
• Experience with user research management tools and optimizing research processes.

Responsabilités

• Manage participant panels and databases for user research.
• Collaborate with Product, Design, and Development teams to enhance research efficiency.

Connaissances

User Research

Research Ops

Participant Management

Research Repository Tools

AI Optimization

Cross-Functional Collaboration

English Fluency

Outils

Dovetail

UserTesting

Lookback

Maze

SurveyMonkey

Description du poste

WE ARE BETCLIC

Betclic is a tech company specializing in online gaming and a leading sports betting operator in several European countries. Every day, Betclic is committed to fueling the passion for sports by delivering the best entertainment experience to its players through cutting-edge, innovative technologies that ensure a safe and healthy gaming environment.

Betclic, whose French headquarters are in Bordeaux, is a multicultural and international company with nearly 1,300 employees across 5 countries: France, Ivory Coast, Malta, Poland, and Portugal.

Are you passionate about sports and gaming? Do you love challenges and being part of a team effort? Join the adventure!

WHO ARE WE LOOKING FOR?

People with a good sense of humor, respect, kindness, a bit of zeal, and a genuine passion for what they do!

This job is for you if:

• You have at least 4 years of experience in a Research Ops or User Research role, with main responsibilities focused on managing the operational aspects of user research.

• You are passionate about optimizing research processes in general.

• You are comfortable managing participant panels, databases, testing platforms, and improving a research repository tool.

• You are proficient with user research management tools (such as Dovetail, UserTesting, Lookback, Maze, SurveyMonkey, etc.).

• You have an interest in AI and are curious about how it can improve, accelerate, or automate certain user research practices.

• You are autonomous, thorough, and well-organized.

• You are able to collaborate with cross-functional teams (Product, Design, Development, etc.).

• You are fluent in both spoken and written English.

WHAT ARE THE RECRUITMENT STEPS?

1. If your application is selected, Pierre will contact you within a week for a 30-minute HR pre-screening.
2. You'll then be asked to complete the AssessFirst test (personality, motivation, and reasoning).
3. You'll meet with Manon – Lead User Researcher and Thomas – Chief Experience Officer.
4. Then, you'll work on a use case and present your findings to the User Research team.
5. Finally, Pierre will conduct the final HR interview and debrief your AssessFirst results with you.

To provide an ideal candidate experience, the Betclic recruitment process takes an average of 4 to 6 weeks.

WHAT CAN YOU EXPECT?

• 25 paid vacation days and 10 additional “RTT” days
• A Ticket Restaurant card with €10/day credit (50% funded by Betclic)
• 100% health insurance coverage for you and your children
• 50% reimbursement of public transport or a €230 annual sustainable mobility bonus (for eco-friendly commuting)
• A flexible remote work policy
• A personalized annual training program
• Extraordinary offices with a rooftop terrace where you can enjoy breaks and lunch in the sun, facing the Cité du Vin
• Fun internal events to spice up your daily routine
• Free fitness classes on-site

And above all, the opportunity to work in a young, friendly, and fun environment!

Permanent contract – Position to be filled as soon as possible in Bordeaux Betclic Group – 117 quai de Bacalan, 33300 BORDEAUX

All our positions are open to people with disabilities.

Welcome to Betclic Group