Knowledge and Skills:
- Knowledge of the local market, accounts receivable, banking regulations, front office, night audit operations, and internal controls.
- Proficiency with automated financial and accounting reporting systems.
- Excellent written and verbal communication, interpersonal skills, and ability to analyze accounts receivable data for management reporting.
- Highly organized with multitasking capabilities.
- Ability to supervise in accordance with company policies and local laws.
- Motivational skills to lead teams and manage multiple projects within tight deadlines.
- Effective participation and facilitation of group meetings.
- Working knowledge of office procedures and equipment, with proficiency in Word, Excel, Outlook, and PowerPoint.
- Maintain a courteous, friendly atmosphere and good relationships with colleagues.
- Act as a team member, projecting a positive image of the department and company.
- Decision-making, resource management, and personal drive for success.
- Maintain high personal hygiene and appearance standards.
- Understanding of hotel policies, employee handbook, and safety procedures.
- Liaison with auditors and knowledge of fire, safety, and health standards.
Key Responsibilities:
- Develop contingency plans and manage resources effectively.
- Set high personal performance standards and organize systematic workflows.
- Prioritize and complete tasks efficiently.
- Gather, analyze, and adapt to information and challenges proactively.
Operations:
- Handle internal and external customer queries.
- Motivate and inspire team members.
- Communicate clearly in speech and writing.
- Build positive relationships at all levels.
- Delegate tasks appropriately and perform additional duties as assigned.
Administration:
- Thorough knowledge of hotel credit policies.
- Review and recommend credit applications.
- Maintain records of approved and rejected credits.
- Ensure timely completion of AR tasks like posting, invoicing, follow-ups, and reconciliations.
- Monitor high balances, aging reports, and conduct credit meetings.
- Follow up on overdue payments, returned checks, chargebacks, and disputes.
- Maintain accurate records and file documentation correctly.
- Coordinate with front office and other departments to resolve issues.
- Provide training to AR and front office staff.
Qualifications:
- Bachelor’s degree in a relevant field.
- At least 2 years’ experience in credit, collections, or AR accounting.
- Fluent in English, both spoken and written.
- Detail-oriented with multitasking skills and deadline management.
- Proficient in Excel and team collaboration.
Additional Information:
Accor promotes diversity and inclusion, welcoming all individuals and respecting differences. We focus on qualities and skills for employment and development opportunities. Please inform us of any specific needs during application to facilitate your onboarding.