Accounts Officer (AR & Credit)

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Accor

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Other

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Yes

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Job Reference:

057ebc71e70c

Job Views:

1

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Company Description

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

Job Description

The position is responsible for the debtor’s function: processing credit application, invoicing, debt collection, AR cashiering, reconciliations and month end requirements. He/ She must ensure the accuracy of all charges and credits to the various debtor accounts and ensure they are posted on a timely basis. The Accounts Officer will manage the overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the no-payment of accounts and potential bad debts. Also, to ensure that the hotel Account Receivable and credit policy and procedure is adhered by relevant departments.

Primary Responsibilities

Accounts Receivable Duties:

City Ledger

• Assess the customer's creditworthiness by researching through various available sources and recommend credit approval or disapproval to Management.
• Process all Credit Applications, ensuring clients are notified promptly and professionally.
• Set up AR accounts for newly approved credits and ensure creditors’ details are correct at all times.
• Ensure the accurate processing of all AR accounts.
• Verify that all Debtors’ invoices are accurate, supported by valid guarantees of payment, and reflect correct room rates.
• Check that room rates in invoices align with contracted rates for companies, airlines & agents. For ad-hoc rates, inform the sales manager.
• Follow up with Sales & Reservations if there are variances in room rates charged.
• Transfer invoices to the city ledger promptly and send to debtors via mail or email.
• Handle client queries on city ledger accounts promptly and effectively.
• Reconcile daily adjustments related to the City Ledger and distribute as necessary.

Credit Cards

• Verify completeness of credit card transactions and reconcile accounts daily.
• Calculate and post credit card commissions accurately.
• Investigate credit card disputes, liaising with Front Office and banks.
• Process guest refunds timely with supporting documentation.
• Perform monthly credit card payment reconciliation.
• Ensure PCI-DSS compliance in operations.

Month End

• Process Monthly Statements and ensure timely mailing.
• Forward Month End reports for balance sheet reconciliation.

Credit Control Duties:

Credit Applications

• Process credit applications within 10 working days, notify clients promptly, and obtain approval from the Financial Controller.
• Review creditworthiness of existing non-Accor clients annually.

City Ledger

• Issue invoices/statements timely.
• Follow up on overdue accounts to minimize delays.
• Respond effectively to inquiries from guests and management.
• Process travel agent commissions timely.
• Provide monthly accounts receivable aging analysis and ledger reports.
• Conduct monthly credit meetings.
• Attend Credit Managers Group meetings for updates on credit risks.
• Manage delinquent accounts and liaise with debt collectors as needed.
• Review and recommend accounts for write-off with proper documentation.

Guest Ledger and Liaison with Front Office

• Coordinate between Accounting and Front Office.
• Check PM accounts daily and transfer to city ledger within 48 hours post-departure.
• Review Advance Deposit ledger for current or future balances.
• Inform Front Office of policy deviations.
• Record receivables and issue invoices/statements promptly, chasing overdue payments.
• Process guest refunds timely with proper documentation.
• Perform other duties assigned by management.

Qualifications

• Diploma holder or equivalent in hospitality or related fields.
• Minimum 2 years relevant experience.
• Strong knowledge of Microsoft Outlook, Office, and Property Management System.

Additional Information

• Good interpersonal and communication skills.
• Service-oriented with attention to detail.
• Team player and adaptable to change.
• Good presentation and influencing skills.
• Multicultural awareness and independence.
• Self-motivated and energetic.