Senior Fullstack Engineer

HCLTech; Paris; Sur place; EUR 100 000 - 125 000; Plein temps

Résumé du poste

An innovative firm is seeking a Technical Account Manager with extensive experience in customer-facing roles and a strong background in automation technologies. This position involves taking ownership of customer success, providing technical advisory, and ensuring the effective implementation of automation solutions. You will collaborate with customers to enhance their automation programs while leveraging your expertise in programming and cloud technologies. Join a dynamic team that values proactive problem-solving and excellent communication skills, and contribute to the success of clients in their automation journeys. If you are passionate about technology and customer success, this role offers an exciting opportunity to make a significant impact.

Qualifications

• 7+ years in technical customer-facing roles with strong automation product experience.
• Solid programming background, preferably in .NET or similar languages.

Responsabilités

• Own customers' technical success and guide automation program maturity.
• Conduct design reviews and provide technical advisory through webinars.

Connaissances

Technical customer-facing roles

UiPath or intelligent automation products

Technical support or consulting

Linux-based systems administration

.NET programming

Cloud technical background

Analytical and problem-solving skills

Excellent communication skills

Presentation skills

Formation

Computer Science degree

Description du poste

UiPath - Technical Account Manager

Location : Paris (in and around)

Working model : Hybrid

Language proficiency : French Native + English professional level

Responsibilities

• Take ownership of your customers' technical success with the us
• Be a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
• Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
• Enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
• Conduct design and code reviews for select automations to reinforce and verify those best practices
• Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
• Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents
• Provide technical advisory to customers through webinars, demos and speaking engagements
• Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Required skills

• A minimum of 7+ years of professional experience in technical customer-facing roles
• Previous experience with UiPath or other intelligent automation products is highly desired
• Prior experience in technical support or technical consulting is a plus
• Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security
• Solid background in programming, preferably .NET but others are okay : C#, C++, VB, Java, Python or PowerShell as examples
• SaaS and Cloud technical background with hands-on experience in digital technologies
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent verbal and written communication skills - English fluency is required
• Excellent presentation skills with the ability to present to a large audience
• Computer Science degree (or equivalent)
• Willingness to travel up to 25%