Account Manager - RPA

HCLTech; Paris; Sur place; USD 64 185 - 105 030; Plein temps

Résumé du poste

Une entreprise innovante recherche un professionnel technique passionné pour rejoindre son équipe. Dans ce rôle, vous serez responsable de la réussite technique des clients, en fournissant des conseils et un soutien sur la plateforme UiPath. Vous aurez l'occasion de travailler directement avec les clients pour les aider à maximiser la valeur de leurs programmes d'automatisation. Avec un environnement dynamique et collaboratif, vous serez encouragé à partager vos idées et à inspirer l'adhésion des clients. Si vous êtes un joueur d'équipe motivé, prêt à relever des défis techniques, cette opportunité est faite pour vous.

Qualifications

• 7+ ans d'expérience professionnelle dans des rôles techniques orientés client.
• Expérience antérieure avec UiPath ou d'autres produits d'automatisation intelligente.

Responsabilités

• Responsable du succès technique des clients et de l'adoption des solutions.
• Effectuer des vérifications de santé techniques des programmes d'automatisation des clients.

Connaissances

UiPath

Linux-based systems administration

C#

Java

Python

Problem-solving skills

Communication skills

Presentation skills

Outils

Kubernetes

Windows Server

Linux Server

Description du poste

Language proficiency: French Native + English professional level

Responsibilities

• Take ownership of your customers' technical success with us
• Be a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
• Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
• Enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
• Conduct design and code reviews for select automations to reinforce and verify those best practices
• Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
• Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents
• Provide technical advisory to customers through webinars, demos and speaking engagements
• Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Required skills

• A minimum of 7+ years of professional experience in technical customer-facing roles
• Previous experience with UiPath or other intelligent automation products is highly desired
• Prior experience in technical support or technical consulting is a plus
• Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security
• Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
• SaaS and Cloud technical background with hands-on experience in digital technologies
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent verbal and written communication skills - English fluency is required
• Excellent presentation skills with the ability to present to a large audience
• Willingness to travel up to 25%

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting