Account Manager Meetings & Groups (all gender)

HRS Group; Paris; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

Ein innovatives Unternehmen in der Reisebranche sucht einen engagierten Account Manager für Meetings & Gruppen in Paris. In dieser spannenden Rolle unterstützen Sie Veranstaltungsplaner bei der Buchung und Planung von Gruppenprojekten, während Sie gleichzeitig die Buchungserfahrung verbessern und die Kundenzufriedenheit steigern. Sie werden als Branchenexperte fungieren und die Selbstbedienung der Bucher mit modernster Technologie unterstützen. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten und aktiv zur Neugestaltung der Geschäftsreisebranche beizutragen. Werden Sie Teil eines Teams, das kontinuierliche Verbesserung und nachhaltige Lösungen fördert.

Prestations

Attraktive Vergütung

Jährlicher Bonus

Mobility Equipment

Qualifications

• Erfahrung im Bereich Meetings & Gruppen oder Konferenzen in der Hospitality-Branche.
• Gute Kenntnisse der Hotelbranche und Standards für Meetings & Gruppen.

Responsabilités

• Unterstützung von Veranstaltungsplanern beim Buchen und Planen von Gruppenprojekten.
• Verhandlung von Preisen und Bedingungen mit Hotels zur Übertreffung der Kundenerwartungen.

Connaissances

Verhandlungsgeschick

Kommunikationsfähigkeiten

Kundenbeziehungsmanagement

Selbstmotivation

Fließend in Englisch und Französisch

Formation

Kaufmännische Ausbildung

Description du poste

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers stay, work, and pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

In HRS, we support global Fortune 500 companies in preparing for the new ways of working and meeting reality. From finding and booking the best workspaces around the globe to organizing meetings simply. Our end-to-end solution manages companies’ meetings and remote workspaces, covering procurement, booking, payment, and expense management. Using our platform, you can access the widest choice of spaces and hotel venues globally, identifying the most suitable options. Your mission will be leading global customer meeting & groups programs for our strategic accounts and transforming our customers' trust into success.

POSITION

We are looking for a Paris-based Account Manager Meetings & Groups (all genders) responsible for supporting event planners and meeting & groups bookers in sourcing, booking, planning, and paying for their meeting and group projects. Your goal will be to elevate the booking experience and drive customer satisfaction for bookers and planners. You will act as an industry expert, consulting bookers and supporting their self-service using HRS technology. The position reports directly to the Team Lead Operations Meeting & Groups.

CHALLENGE

• Review meeting and group requests
• Support event planners and bookers by phone or email in sourcing, planning, booking, and paying for groups, meetings, and events using HRS technology
• Provide excellent advice regarding their meeting & groups requirements
• Ensure outstanding booking experiences for planners and bookers
• Negotiate rates and conditions with hotels to exceed customer expectations and present the best competitive offers
• Achieve benchmarking metrics as per client or company requirements
• Participate in program re-negotiations or cancellations as needed
• Build customer relationships through trust, respect, and understanding, proactively identifying further business opportunities
• Encourage program adoption and use of the meeting & groups service, supporting change management processes

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Commercial education
• Experience in meeting & groups, conferences, or booking departments within the hospitality industry
• Good knowledge of the hotel industry and meeting & groups standards
• Effective and professional communication skills with all management levels and clients
• Excellent negotiation skills, understanding customer pain and gain, and presenting optimal solutions
• Enjoyment of high-performance and fast-changing environments
• Self-motivation, proactiveness, forward thinking, and assertiveness
• Fluency in English and French, spoken and written
• Empathy, authenticity, integrity, commitment, resilience, respect, and tact
• Please send your resume in English

PERSPECTIVE

Access a global network of a united and responsible “Tribe of Intrapreneurs” dedicated to renewing and reinventing the travel industry, shaping how businesses stay, work, and pay.

Our entrepreneurial environment of ownership and execution offers the opportunity to contribute to a greater mission while growing personally and professionally. You will learn from a culture of continuous improvement and actively help make business life smarter, better, and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration aligns with the market, including a fixed monthly salary, work equipment, mobility, and an annual bonus.