Account Manager Meetings & Groups (all gender)

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Account Manager Meetings & Groups (all gender)

City: Paris

Job Function: Operations

Job Area: Sales

Seniority Level: Associate

Date: Apr 24, 2025

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

In HRS we support global Fortune 500 companies to get ready for the new work and meet reality. From finding and booking the best work-spaces around the globe to organizing meetings in a simple way. With our end-to-end solution, we manage company meetings and remote work-spaces. From procurement to booking, to payment and expense management, we connect it all. Using our platform, you can access the widest choice of spaces and hotel venues globally, identifying the most suitable one. Your mission will be leading global customer meeting & groups programs for our strategic accounts and turning our customers' trust into customer success.

POSITION

We are looking for a Paris-based Account Manager Meetings & Groups (all gender) who will be responsible for supporting event planners and meeting & groups bookers in sourcing, booking, planning, and paying for their meeting and group projects. Elevate the booking experience and drive customer satisfaction towards bookers and planners. Act as an industry expert in consulting the bookers as well as supporting them to self-service using HRS technology. The position reports directly to the Team Lead Operations Meeting & Groups.

CHALLENGE

• Review meeting and group requests
• Support event planners and bookers by phone or email in sourcing, planning, booking, and paying for groups, meetings, and events using HRS technology
• Provide excellent advice regarding their meeting & groups requirements
• Ensure outstanding booking experiences for planners and bookers
• Negotiate rates and conditions with hotels to exceed customer expectations and present the best competitive offers
• Achieve benchmarking metrics as per client or company requirements
• Participate in program re-negotiations or cancellations, as required
• Build customer relationships through mutual trust, respect, and understanding to proactively identify further business opportunities for HRS Meetings, Groups, and Event Service
• Drive event planners to increase program adoption and usage of the meeting & groups service, educating and supporting their change management process

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Commercial Education
• Experience in meeting & groups, conferences, and/or booking departments within the hospitality industry
• Good knowledge of the hotel industry and meeting & groups standards
• Effective and professional communication with all management levels and clients, maintaining lasting relations
• Excellent negotiation skills, understanding customer pain and gain, and presenting optimal solutions
• Enjoyment of high performance and fast-changing environments
• High self-motivation, pro-activeness, forward thinking, and assertiveness
• Fluency in English and French, spoken and written
• Empathy, authenticity, integrity, commitment, resilience, respect, and tact in dealings with employees, partners, and stakeholders
• Please send your resume in English

PERSPECTIVE

Access to a global network of a united and mutually responsible “Tribe of Intrapreneurs” dedicated to renewing the travel industry and reinventing how businesses stay, work, and pay.

Our entrepreneurial environment of full ownership and execution offers a platform to contribute to a greater mission while growing personally and professionally. You will learn from a culture of retrospectives and continuous improvement, actively contributing to making business life better, smarter, and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, includes all necessary work equipment, mobility, and an annual bonus.