Account Manager - EMEA & FR

Sociabble; Lyon; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Sociabble, une entreprise SaaS innovante, recherche un Customer Success - Account Manager pour gérer un portefeuille de clients Mid-Market en France et EMEA. Vous serez responsable de la satisfaction clients et de la croissance des comptes stratégiques tout en collaborant étroitement avec des équipes de produit. Un environnement dynamique favorise une forte autonomie et une culture de collaboration, dans un cadre de travail hybride et flexible axé sur le bien-être de chaque employé.

Prestations

Vouchers de restaurant Edenred

Bonus de vacances

RTT

Plateforme de bénéfices 'Leeto'

Événements d'équipe

Qualifications

• 4+ ans d'expérience en gestion de comptes avec exposition à la gestion de projets.
• Compétence confirmée dans le cycle de vente complet.
• Capacité à gérer plusieurs projets complexes simultanément.

Responsabilités

• Gérer et développer des relations stratégiques avec des clients au niveau C.
• Acte en tant que conseiller de confiance pour les clients.
• Coordonner avec l'équipe de projet digital pour garantir l'exécution des projets.

Connaissances

Gestion de compte

Bilingue Français/Anglais

Adaptabilité

Orientation client

Gestion de projets multiples

Formation

Diplôme universitaire dans un domaine commercial, digital ou d'ingénierie

Outils

SaaS

Transformation digitale

Description du poste

As a Customer Success - Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in France and EMEA. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions.

You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT…) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams.

Your role is structured around four strategic pillars :

Account management

Responsible for growing financial revenue by securing renewals and identifying growth opportunities

Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset

Manage the entire sales cycle amongst existing clients, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals

Strategic advisory

Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR…), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy

Define the Success Plan alongside the DPM and ensure its alignment with the client’s strategic goals

Lead regular check-ins and steering committees, bringing together the client’s project team and executive stakeholders

Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)

Ensure that project actions executed with the DPM align with the client’s long-term strategic needs

Relay client feedback to the Product teams to contribute to platform improvements

Proactively suggest internal process enhancements to optimize the customer experience

Inspire, manage & share knowledge

Coordinate with the Digital Project Manager, ensure a clear division of responsibilities and create an efficient, dynamic working environment

Embody Sociabble’s values, fostering a culture of excellence and collaboration among colleagues and clients

Qualifications

Qualifications

The ideal Candidate

Education & experience

University degree in commercial, digital, or engineering fields

4+ years of hands-on experience as an Account Manager with project management exposure

3+ years of experience handling international EMEA clients

Strong background in long and complex sales cycles, using various methodologies

Proven ability to manage multiple projects simultaneously in a fast-paced environment

Full sales cycle experience : renewals, upsells, cross-sells, and negotiations

Fluent in French (C2) and English (C2) – mandatory

Highly autonomous, self-motivated, and results-driven

Strong team player, able to collaborate effectively across teams and departments

Proactive mindset, taking initiative and anticipating client needs

Skilled at engaging with C-level executives, HR Directors, Communication Directors, and Project Managers

Ability to build and maintain long-term strategic relationships, including with large accounts

Strong service orientation, with a mix of analytical and synthesis skills

Essential skills & knowledge

• Expertise in new technologies, SaaS, and digital transformation
• Deep understanding of internal communication, social networks, and community management
• Team management experience is a plus – while not mandatory, prior leadership or mentoring experience is highly valued

Mandatory experience (please note that applications that do not meet these criteria cannot be considered)

Minimum 4 years in a related position, including experience handling US customers

Fully bilingual in English & French (C2 level required)

Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation)

Ability to manage multiple complex projects simultaneously

Demonstrated expertise in High-Touch portfolio management

Additional Information

Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a “Best Workplace” for 2023.

Explore your new role with personalized and comprehensive onboarding , followed by workshops, Friday trainings, and year-round training sessions!

Enjoy benefits designed for your well-being at work : beyond healthcare and transportation coverage, benefit from Edenred restaurant vouchers , a vacation bonus , RTT , and the " Leeto " benefits platform.

Find your perfect balance with hybrid and flexible work , all while reuniting with your team in the new Confluence district in Lyon (with parking available).#LI-Hybrid

Connect with your colleagues through numerous events : afterworks, team buildings, town halls.

Choose a committed company : partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions.

Embody our values : kindness, ambition, humility. At Sociabble, we are " Bootstrappers ".

Our recruitment process :

• Video meeting (45 minutes) via Teams with Lousia, Talent Acquisition.
• Manager interview (1h30) with Adrien, Customer Success Director
• Simulation (1h) in our Lyon office with Adrien & Laura, Chief Customer Officer.
• Informal meeting with Laura (15 minutes)
• Reference check

Important informationbeforeapplying :

Permanent Position

Based in Lyon

All your information will be kept confidential according to EEO guidelines.