Account Manager - DACH

Qualifio; Job; Sur place; EUR 50 000 - 80 000; Plein temps

Avantages offerts par ce poste

Flexible work environment

Competitive compensation

Opportunities for professional growth

Résumé du poste

Qualifio is looking for an ambitious Account Manager to oversee a portfolio of strategic clients in the DACH region. In this role, you'll act as a trusted advisor, ensuring clients maximize the value of our platform and services. Your responsibilities will include managing renewals and driving account growth through upselling and cross-selling opportunities.

The ideal candidate has proven experience in Account Management, strong commercial capabilities, and outstanding stakeholder management skills. Join a dynamic team where you can make a meaningful impact.

Qualifications

• Proven experience in Account Management or Customer Success.
• Strong commercial mindset with management of renewals and revenue growth.
• Excellent relationship-building skills with executive-level interactions.

Responsabilités

• Manage a portfolio of strategic customers as the primary point of contact.
• Conduct regular Business Reviews and monitor performance against KPIs.
• Drive account growth through upselling and cross-selling opportunities.

Connaissances

Account Management

Customer Success

Stakeholder Management

Negotiation Skills

Analytical Skills

Fluent in German

Fluent in English

Description du poste

Job Description

About Ibexa
Ibexa is a European marketing orchestration platform that empowers organisations to deliver seamless, data-driven customer experiences across the entire digital journey. By unifying content management, customer data, engagement, product information, and interactive data collection capabilities — including solutions such as Qualifio, Raptor, Quable, Actito — Ibexa enables marketing and digital teams to break down silos and orchestrate high-impact, personalised experiences at scale. We are a team of more than 350 professionals across Europe. As Ibexa continues to expand its footprint across Europe and beyond, we are looking for ambitious sales professionals who are eager to help organisations transform their marketing ecosystems and unlock new growth opportunities.

About The Role

We are looking for a highly motivated and customer-centric Account Manager to manage and grow a portfolio of strategic clients for the DACH region. In this role, you will act as a trusted advisor, driving customer success, retention, and revenue growth while ensuring clients maximize the value of our platform and services. You will work closely with cross-functional teams and senior stakeholders to develop long-term partnerships, align business objectives, and identify opportunities for expansion.

Key Responsibilities

Strategic Account Management

• Act as the primary point of contact for a portfolio of strategic customers.
• Build trusted relationships with key stakeholders and align platform usage with business objectives.
• Conduct regular Business Reviews, monitor performance against KPIs, and recommend optimisation strategies to maximise customer value and ROI.

Customer Retention & Growth

• Monitor account health, adoption, and customer satisfaction to proactively identify risks and opportunities.
• Lead contract renewals, negotiations, and commercial discussions.
• Drive account growth through upselling, cross-selling, and expansion opportunities.

Cross-Functional Collaboration

• Coordinate with internal teams to ensure a seamless customer experience and successful product adoption.
• Advocate for customer needs and share feedback with Product, Marketing, Sales, and Support teams.
• Contribute to the continuous improvement of Account Management processes and best practices.

Enterprise Account Leadership

• Manage complex, multi-product, and international customer relationships.
• Develop a deep understanding of customers’ business challenges and act as a strategic advisor.
• Ensure alignment between headquarters, regional teams, and internal stakeholders.

Requirements

What We're Looking For

• Proven experience in Account Management, Customer Success, or a related customer-facing SaaS role.
• Strong commercial mindset with experience managing renewals, upselling, and revenue growth.
• Excellent stakeholder management and relationship-building skills, including executive-level interactions.
• Analytical mindset with the ability to interpret data and translate insights into actionable recommendations.
• Experience managing complex, multi-stakeholder, and international accounts.
• Outstanding communication, negotiation, and project coordination skills.
• Fluent in Germa, and English.
• Ability to thrive in a fast-paced, collaborative, and customer-focused environment.

What We Offer

Join a growing European software company where you'll work alongside a diverse and collaborative team. We offer a flexible work environment, competitive compensation, and plenty of opportunities for professional growth. You'll be part of a supportive culture that values teamwork, knowledge sharing, and social connection, while making a meaningful impact in an inspiring and innovative environment.