Account Manager

Livestorm; Paris; À distance; EUR 40 000 - 65 000; Plein temps

Résumé du poste

Une entreprise leader dans le domaine de l'engagement vidéo recherche un Responsable de compte pour assurer la croissance des revenus et la rétention des clients. Dans ce rôle, vous développerez des plans stratégiques pour optimiser les opportunités d'upsell et travaillerez en étroite collaboration avec diverses équipes pour garantir la réussite des clients existants. Nous valorisons la motivation, le travail d'équipe et un fort sens de la responsabilité.

Qualifications

• Expérience en gestion de comptes / succès client et ventes.
• Mentalité de haute performance avec un bon historique d'atteinte des objectifs.
• Capacité à construire des relations durables avec les clients.

Responsabilités

• Établir des relations et assurer la croissance des revenus avec les clients de Livestorm.
• Travailler étroitement avec l'équipe CSM pour gérer le portefeuille client.
• Développer et maintenir des relations positives avec les décideurs de niveau C.

Connaissances

Fluent in French

Fluent in English

Strong business acumen

Customer-centric approach

Relationship building

Sales execution

Organizational skills

Technology savvy

Communication skills

Description du poste

About Livestorm:

Livestorm is the world's leading end-to-end video engagement platform.

Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars and virtual events from end-to-end. Our web-browser platform provides teams with all the workflows around video engagement to promote, host and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front and Revolut trust Livestorm for premium video engagement during their online events.

Here are our core values:

• Stay curious: Be interested in the world around you.

• Remain humble: Keep learning and keep your ego in check.

• Be resourceful: Go that extra mile in the most efficient way.

• Own it: Take pride in what you do, own your wins, and fails.

• Be transparent: Sharing knowledge, learnings, feedback, and mistakes.

Mission

Livestorm Account Management team is a team of entrepreneurial and driven sales professionals. They are playing a key role in the expansion of Livestorm as we establish ourselves as a market leader in the video communication market, leveraging Livestorm's existing customer references, marketing programs, turning leads into long-lasting partnerships.

Account Managers are responsible for maintaining and leading the growth of our existing business, partnering with a set of our key accounts to help set the tone for our sales organisation. Our team is heavily focused on expanding and renewing customers by engaging early-on, before subscription renewals. The health of the existing customer base is crucial when retaining the accounts that have already been closed. We work alongside the Customer Success Team to drive adoption and user engagement, which will aid in the efforts for the Account Manager to grow the account.

You will report to our AM Team Lead and Head of Sales, and will closely collaborate with all our teams (Marketing, Sales, Customer Care, Product and Finance) to drive maximum value and success with existing customers.

We are a remote-first company. As a matter of fact, the members of our teams are located between France, USA, Germany and Portugal so we are looking for the best talent, no matter where you live.

In this role, you will:

• Build relationships with Livestorm's customers ensuring revenue growth and customer retention

• Work closely with our CSM Team to manage your customer portfolio, and understand their KPIs and challenges

• Nurture and expand existing accounts

• Develop strategic territory plans to outline opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals

• Build, maintain and convert pipeline

• Grow business through rigorous business management execution

• Develop and maintain positive relationships to top-decision-makers at C-levels

• Coordinate multi-functional team to sign multi-years strategic agreements

• Meet core KPI's around pipeline coverage progression, forecast, meetings, and general activity

• Develop and use Partner ecosystem relationships to accelerate growth

• Meet and exceed quota

For this Account Manager role, we are looking for someone with the following experience:

• Experience in Account Management / Customer Success and Sales

• High-performance mentality and consistency in over achievement

• Fluency in French and English

• Proven track record engaging in value-based customer-centric conversations, and leading a defined enterprise sales process

• You have a track record of identifying and executing on upsell opportunities in existing deals

• You’re organized, rigorous, and adaptable to an ever-evolving process and team

• The ability to demonstrate a strong aptitude for both selling and building lasting relationships with customers

• Strong business acumen and comfort with presenting to, and establishing relationships with, senior-level executives in Strategic companies

• Technologically savvy and ability to learn and demonstrate new technology fast

• The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player

• Exceptional verbal and written communications skills

• Love putting the customer at the center of your day

• Your key assets: Self-motivation, Hustle, a Strong work ethic, and Ownership

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.