Account Manager

Vocca; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Vocca in Paris is seeking its first Strategic Account Manager to own client success, retention and expansion across health centers, hospitals, and private practices. You will be the main point of contact for clients, ensuring satisfaction, usage and renewal.

You will drive onboarding, monitor deployments, build trusted relationships with medical staff and leadership, and identify upsell opportunities, quantifying time savings and improvements in service quality for teams on the ground.

Qualifications

• 3+ years in Customer Success or Account Management.
• Strong ability to communicate with diverse profiles.
• Good command of French; English is a plus.

Responsabilités

• Own onboarding to success for clients.
• Build trusted relationships with medical staff and leadership.
• Identify pain points and trigger upsell opportunities.
• Quantify time/cost savings and service quality improvements.

Connaissances

Customer Success

Account Management

Communication

Tech Understanding

Outils

Attio

Notion

Slack

Apollo

Description du poste

Our team shared’s mission is deploy AI agents to transform how patients and doctors connect

We believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better.

Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care.

Already trusted by 3500+ providers, we’re transforming the patient–provider relationship, one call at a time.

Want to shape the future of healthcare?

• Discover our company culture and values

• Here is a product Demo

• Meet the team

• Article on our seed round of 5,5M$

Your mission

You’re joining the team as our first Strategic Account Manager , at the heart of our customer satisfaction, retention and expansion strategy.

You are the main point of contact for our clients , which include health centers, hospitals, private practices, etc.

Your objectives:

• Support clients from onboarding to success , on very concrete projects (automation, time savings, ROI)

• Build strong, trusted relationships with diverse stakeholders: medical secretaries, center managers, group leadership

• Maximize the use of our AI, identify pain points, anticipate risks and trigger opportunities for upsell or expansion

• Demonstrate, for each client, Vocca’s concrete impact: measurable savings in time and costs, but above all a tangible improvement in service quality and work comfort for teams in the field.

⇒ You will be responsible for the satisfaction (CSAT), usage (100% adoption by secretaries) and loyalty (100% renewal) of the clients you support.

Expected results

1 month:

• Get trained on our product, our tools, our typical clients and the sector’s challenges

• Take ownership of monitoring 3 to 5 active client centers

• Support 1 to 2 deployments with the Operations and Product teams

3 months:

• Manage a portfolio of 15 to 25 facilities

• Track usage, impact and satisfaction metrics

• Formalize client feedback for product improvements

• Set up effective follow-up routines (call, email, video, support)

6-12 months:

• Contribute to structuring the CS playbook (onboarding, QBR, alerting…)

• Identify and trigger upsells or extensions

• Be a driver in building a client-first culture

• Be the key interface between the field and our Product / Sales teams

Who you are

You’re the ideal candidate if…:

• you have at least 3 year of experience in Customer Success, Account Management or Consulting

• you have a strong ability to communicate with very diverse profiles , especially non-technical ones…

• but you understand and appreciate tech challenges

• you know how to organize yourself and have rigor and a sense of prioritization (you manage multiple clients in parallel)

• You want to build, learn fast and make an impact

• you have perfect command of French, you have a good level of written and spoken English

And it’s even better if:

• you have experience in healthcare, AI, B2B SaaS or the medical sector

• you know how to use Attio, Notion, Slack, Apollo

• you already have an active network in healthcare (associations, groups, practitioners…)

Recruitment Process:

Discovery call (30 min) with our Talent Acquisition Manager

Hiring Manager interview (45 min) with Julie, Head of Operations

Case study (1hr) with Julie and Hugo, Deployment Manager

Culture / founder fit (1hr), in the office, with Eliott, CEO and/or Hugo, CTO + coffee with the team

Reference check

Offer !

We aim to keep the process within 30 days. You’ll receive continuous feedback throughout.

Why should you join Vocca?

• An entrepreneurial adventure , with a supportive, high-energy, execution-focused team

• A product already live , with delighted customers in a fast-growing market (healthcare automation, voice AI)

• A true scaling phase , with everything still to build

• Real responsibilities from day one

We hire people, not roles.

If you’re excited about our opportunities but don’t check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman : Did you know that research shows women often apply only when meeting 100% of requirements?