Account Manager

London Stock Exchange Group; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

London Stock Exchange Group in Paris is seeking a French-speaking Account Manager to proactively manage a portfolio of clients with emphasis on retention, revenue growth, and customer satisfaction. You will liaise with Customer Training, Sales Specialists, CRM centers, and local technical support to ensure exceptional service.

The role requires a deep understanding of financial markets, especially banking and FX, with excellent communication skills in French and English.

Qualifications

• Master's degree in Economics, Finance or related field.
• Professional certifications such as CAIA, CFA or equivalent would be advantageous.
• Deep understanding of Financial Markets, Banking and FX space.
• Fluent English and native French.
• Strong execution and client relationship skills.

Responsabilités

• Interact with customers to retain and grow the business.
• Demonstrate Thomson Reuters products to customers, primarily online.
• Troubleshoot problems with internal support/product/admin groups as needed.
• Record contact history in Siebel, Salesforce to improve retention and revenue.
• Manage escalated problems and set correct customer expectations.
• Collaborate with Customer Training, Sales Specialists, CRM centers, and local tech support.

Connaissances

Financial market knowledge

Sales excellence

Strong communication

French language

English fluent

Formation

Master's degree in Economics/Finance

Outils

Siebel

Salesforce.com

Description du poste

## Account ManagerApply: FRA- Paris-18 Rue du 4 septembre: Full time: Posted Today: R0123100We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.There is currently a vacancy for a French speaking Account Manager in Direct, Paris.The role of an Account Manager is to proactively manage a portfolio of clients with a focus on retention, increased revenue and customer satisfaction. The role involves constant liaison and collaboration with all client frontline activities including Customer Training, Sales Specialists, our Customer Relationship Management centres, admin and local Technical support in the countries.Roles and Responsibilities:External Focus* Interact with customers who use Thomson Reuters products and to establish a professional relationship with them in order to retain and grow the business* Demonstrate LSEG's products to customers predominantly via on-line demonstration tools* Where necessary troubleshoot specific problems, enlisting the help of internal support/product/admin groups* The recognition of cross sell and up sell opportunities and resolution of common problems* Record in the appropriate systems (Siebel, Sales Force.Com, etc.) all contact history information to facilitate an improved knowledge of the customer with the objective of building increased retention and increased sales revenue* Provide proactive support to customers using all tools and resources available* Set correct customer expectations* Elicit customer feedback to improve processes* Manage escalated problems in area of specializationInternal Focus* Adhere to schedules and targets* Consolidate and communicate information to Line Manager* Imparting knowledge to others within the team and outside the team* Participates in developing and implementing new work processes* Self-development - including product specialization, markets knowledge, and technical skills* Participates in devising processes for team developmentQualifications:Language:* French (mother tongue)* English (fluent)Desirable Qualifications: * Master's degree (or equivalent) in Economics, Finance or related field.* Professional certifications such as CAIA, CFA or equivalent financial market qualifications would be advantageousSkills/Knowledge* Deep understanding of Financial Market and in particular of the Banking and FX space* Exceptional execution skills* Strong oral and written communication skills* Proven track record of sales excellence**Career Stage:**Senior Associate**London Stock Exchange Group (LSEG) Information:**Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.