Account Manager

Lexis Nexis; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A risk assessment solutions provider in Paris is seeking an experienced Account Manager to build and maintain customer relationships, drive adoption and retention strategies, and identify upselling opportunities. The ideal candidate will have a strong background in account management, excellent communication skills, and a solid understanding of SaaS products. This role offers an opportunity to contribute to customer success in a dynamic environment.

Qualifications

• Proven track record in an account management role
• Excellent communication and presentation skills
• Deep understanding of SaaS or technology products

Responsabilités

• Build solid relationships with clients and understand their needs
• Develop customer success strategies for adoption and retention
• Collaborate with sales and product teams for customer onboarding
• Identify upselling or cross-selling opportunities
• Monitor customer health metrics and address concerns
• Gather customer feedback for product development

Connaissances

Account management experience

Client relationship building

Communication skills

Strategic problem-solving

Cross-functional teamwork

Results-driven

SaaS knowledge

CRM proficiency

Outils

SalesForce

Description du poste

Overview

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

We are looking for an Account Manager to join our team in Paris.

Missions

Responsible for managing a book of accounts where you’ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you’ll bring these deals to a close.

Responsibilities

• Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
• Developing and implementing customer success strategies to drive adoption and retention
• Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
• Identifying opportunities for upselling or cross-selling additional products or services to existing clients
• Monitoring customer health metrics and proactively addressing any potential issues or concerns
• Gathering customer feedback and insights to inform product development and improve overall customer experience

Requirements

• Have a proven track record in an account management role
• Be adept at building and maintaining lasting client relationships
• Possess excellent communication and presentation skills
• Be skilled in problem-solving and able to think strategically about customer needs
• Have experience working with cross-functional teams, such as operations and product development
• Be able to work in a team environment supporting one or more Business Development Managers
• Be results-driven and able to meet or exceed customer satisfaction and retention goals
• Possess a deep understanding of SaaS or technology products
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

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