Account Manager

1000heads; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in client services is seeking an Account Manager to oversee major global accounts from their Paris office. This 3-month Fixed Term Contract involves managing client relationships, developing innovative campaign strategies, and ensuring high-quality deliverables. Ideal candidates possess strong project management skills, bilingual proficiency in French and English, and a passion for communications in the social media market.

Qualifications

• Passionate communications expert with strong detail orientation.
• Business-level proficiency in French and English.
• In-depth knowledge of social media markets in France.

Responsabilités

• Manage multiple major global accounts and develop client relationships.
• Create project briefs and work collaboratively with the team.
• Ensure timely delivery and adherence to budgets.

Connaissances

Project Management

Client Relationship Management

Innovation

Market Analysis

Communication

Social Media Knowledge

Bilingual French and English

Description du poste

We are looking for a talented Account Manager to join our Client Services team in Paris.

Please note, this is a 3-month Fixed Term Contract.

The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills. This is a fantastic opportunity to work with some of the world’s biggest brands.

To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work.

Role

• Manage several major global accounts and develop both existing and new client relationships.
• Develop innovative and creative ideas and solutions for client campaigns.
• Build client relationships; listen and understand individual client requirements and consistently meet or exceed their expectations; understand their brand(s) and customers.
• Maximise revenue from clients.
• Present to clients and attend client meetings, partner meetings, and events.
• Monitor and understand your clients’ markets; be aware of market issues and competitive activity.
• Manage client reviews with senior clients.
• Manage a team to deliver effective performance from all levels.
• Create project briefs; brief and work with team members to develop ideas; present and sell these ideas to clients.
• Create project plans and specifications.
• Produce accurate cost estimates; ensure they are signed off by the client before work proceeds.
• Ensure campaigns stay within agreed budgets; obtain client approval for all expenditures.
• Ensure all billing is completed on time.
• Deliver campaigns efficiently, on time, and within budget, maintaining high standards.
• Collaborate with partner agencies as part of wider campaigns.
• Work with Finance to ensure timely invoice payments.
• Keep timesheets and expense claims up to date.
• Oversee the quality of final deliverables on managed projects.

• Continuously develop innovative ideas for client campaigns.
• Build and maintain strong client relationships, understanding their brands, categories, and customers.
• Monitor market trends and competitive activity.
• Keep clients informed with timely reports accessible to the team.
• Assist in creating project briefs; collaborate with the team to develop strategies or campaign tactics; present these to clients.
• Work with Project Managers to develop project plans and specifications.
• Provide accurate cost estimates; obtain sign-off from Account Directors and clients before proceeding.
• Ensure timely billing and budget adherence.
• Assist with client reviews involving senior clients.
• Oversee the overall quality of project deliverables.
• Ensure Account and Creative Directors sign off on briefs and attend key meetings.
• Maintain a central file of essential client information.
• Possess strong knowledge of the social media market, specifically in France.
• Have business-level proficiency in French and English.