Account Management Manager (Acquiring & Acceptance)

Mastercard; Paris; Híbrido; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Mastercard France seeks a Manager, Account Management to grow relationships with strategic customers across the acquiring and acceptance ecosystem, including acquirers, PSPs, PayFacs, processors and orchestration platforms.

The role blends strategic account management, consultative sales and business development to deliver measurable value. You will work with internal teams and executives to understand customer priorities and drive Mastercard’s growth in France.

Formación

• Strong experience in the payments industry and acquiring ecosystem.
• Fluent in French and English, written and spoken.
• Excellent interpersonal and relationship-building skills.
• Proven ability to manage and grow complex customer relationships.
• Ability to engage with both business and technical stakeholders.

Responsabilidades

• Manage and grow relationships with a portfolio of strategic customers across acquiring and acceptance ecosystem: acquirers, PSPs, PayFacs, processors, and orchestration providers.
• Identify, engage and develop relationships with new accounts and strategic prospects.
• Develop deep understanding of customers' organizations, priorities and growth objectives.
• Build relationships at all levels including senior executives and C‑level decision makers.
• Act as trusted advisor, positioning Mastercard as a strategic technology partner delivering measurable value.
• Lead customer presentations, business reviews, workshops, and strategic discussions with business and technical audiences.
• Partner with product, cyber, customer delivery, digital and services teams to deliver customer value.
• Develop business cases, commercial proposals and executive-level presentations to support opportunities.
• Negotiate and execute commercial agreements to ensure long-term value for Mastercard and customers.

Conocimientos

Strategic account management

Relationship management

Cross-functional collaboration

Negotiation

Solution selling

Payments ecosystem

Presentation skills

Business development

Educación

Master's degree or equivalent experience

Descripción del empleo

• Mastercard is a global technology company powering the payments industry
• While our heritage is rooted in connecting consumers, merchants, financial institutions, and governments through one of the world's largest payment networks, today Mastercard is much more than a card network
• We leverage technology and lead innovation to help customers solve complex business challenges, accelerate growth, improve security, and deliver better experiences to consumers and businesses alike
• The Retail & Commerce team in France is seeking a Manager, Account Management to support Mastercard's growth across the acquiring and acceptance ecosystem
• This role focuses on managing and expanding relationships with a portfolio of strategic customers, including acquirers, payment service providers (PSPs), payment facilitators (PayFacs), processors, and payment orchestration platforms
• Beyond the existing portfolio, the account manager will be able to identify, engage, and develop relationships with new accounts and strategic prospects, thus contributing to Mastercard's long-term growth and market expansion
• This position combines strategic account management, consultative sales, and business development
• The successful candidate will develop a deep understanding of customers' businesses, priorities, and growth ambitions, identify where Mastercard can create value, and bring together the right internal expertise to help customers achieve their objectives
• Success in this role requires a strong understanding of the payment's ecosystem, a passion for relationship building, intellectual curiosity, and the ability to position Mastercard's broad portfolio of products and services across payments, cybersecurity, fraud prevention, data & analytics, digital commerce, and value-added services
• Manage and grow relationships with a portfolio of strategic customers across the acquiring and acceptance ecosystem, including acquirers, PSPs, PayFacs, processors, and orchestration providers
• Identify, engage, and develop relationships with new accounts and strategic prospects
• Develop a deep understanding of customers' organizations, business models, competitive environments, strategic priorities, and growth objectives
• Build and maintain relationships at all levels of customer organizations, from operational and technical teams to senior executives and C-level decision makers
• Act as a trusted advisor by understanding customer challenges and identifying opportunities where Mastercard can deliver measurable business value. Positioning Mastercard as a strategic technology partner rather than solely a payment network provider will be key
• Identify, qualify, and advance commercial opportunities across Mastercard's broad portfolio of products and services
• Lead customer presentations, business reviews, workshops, and strategic discussions, tailoring messages to both business and technical audiences
• Partner closely with various teams within Mastercard (product, cyber, customer delivery, digital, services) to deliver customer value. Efficiently navigate a complex global organization
• Develop business cases, commercial proposals, and executive-level presentations to support complex sales opportunities and strategic initiatives
• Negotiate and execute commercial agreements while ensuring long-term value creation for both Mastercard and customers

Strong experience within the payments industry, with a solid understanding of the acquiring ecosystem and the broader payments value chain. Experience working for an acquirer, PSP, PayFac, processor, payment technology provider or merchant is a plusStrong project management capabilities and the ability to coordinate multiple stakeholders across a highly matrixed organizationCollaborative team player capable of mobilizing cross-functional teams around customer priorities and business opportunitiesAbility to engage with both business and technical stakeholders and navigate complex customer organizationsContribute to Mastercard's market expansion strategy through prospecting and the acquisition of new strategic customersFluent in French and English, both written and spokenDemonstrated ability to manage and grow complex customer relationships while identifying and closing new business opportunitiesExcellent interpersonal skills and a passion for building long‑term relationships both externally and internallyExcellent analytical and problem-solving skills, with the ability to transform customer challenges into actionable business opportunitiesHighly proactive and results‑oriented, with strong ownership and accountability; able to drive initiatives through to completion and find pragmatic solutions to complex challengesGenuine interest in technology and innovation, with the curiosity to continuously learn about Mastercard's expanding portfolio of solutions beyond paymentsMaster's degree or equivalent professional experience preferredStrong presentation and communication skills, with confidence speaking in front of both small and large audiences