Account Growth Manager

SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500 enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery.

You'll find our HQ in the North East of England founded in 2010 but since then we've been on an exciting growth journey with employees also based in France.

We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people—that's why they're at the heart of everything we do.

Our Values

At SaleCycle we care about people—it's our top priority. We prioritise wellbeing, growth, and innovation continuously pushing boundaries as a team and a company.

Continuous Innovation: Collaborate, innovate, and celebrate!

Premium: Excellence Delivered Every Time!

High Curiosity: Embrace your inner child—ask why and listen!

Proactive Collaboration: United we work together and lead the way!

Ultimate Passion: Infuse passion into every action!

Role Overview

The Account Growth Manager is responsible for managing a portfolio of existing clients ensuring their success with SaleCycle's solutions while identifying and capitalising on upsell and cross-sell opportunities. This role focuses on client retention, satisfaction, and growing revenue within the existing customer base.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of key accounts.
• Conduct regular cadence with customers to ensure proximity.
• Build strong relationships with clients, understanding their business objectives.
• Proactively identify opportunities for upselling and cross-selling to drive revenue growth; own the full sales process from prospecting to closure.
• Develop customised account plans to align SaleCycle's solutions with client goals to meet and exceed individual sales targets.
• Ensure successful renewal of client contracts by delivering exceptional service and value.
• Collaborate with internal teams to resolve client issues promptly and effectively.
• Provide clients with insights on industry trends, product updates, and best practices.
• Monitor account health and prepare performance reports to track success metrics.
• Stay informed about competitors and market trends to position SaleCycle as a strategic partner.
• Relationship Management: Ability to build strong trust-based relationships with clients, understanding their needs and business objectives.
• Sales & Negotiation: Confident in identifying revenue opportunities, presenting solutions persuasively, and handling negotiations effectively.
• Communication: Excellent verbal and written communication skills with the ability to convey complex ideas clearly to different stakeholders.
• Problem Solving: Proactive and resourceful in resolving client challenges with a focus on delivering value and maintaining satisfaction.
• Data-Driven Decision Making: Strong analytical skills to interpret account performance data, track success metrics, and derive actionable insights.
• Collaboration: Works effectively with internal teams including sales, marketing, product, and customer success to ensure seamless client experiences.
• Time Management: Ability to prioritise multiple accounts, meetings, and projects while maintaining high levels of responsiveness and service.

Qualifications

• 2 years of experience in account management, customer success, or a related role in SaaS.
• Demonstrated ability to manage complex client relationships and meet revenue targets.
• Strong interpersonal communication and analytical skills.
• Proficiency with CRM systems and account management tools.

We value our employees at SaleCycle, so we offer great benefits, perks, and incentives in addition to a competitive salary. Please note that benefits vary by country.

• A multicultural environment within the Paris office.
• The Swile card to help cover your lunch expenses.
• Full coverage of the Alan health insurance plan.
• A day off on your birthday.
• Additional leave based on seniority.
• Regular events and after-work gatherings.
• Two remote work days per week.
• Up to 28 days of remote work from abroad per year.
• A monthly wellbeing and engagement budget for each employee.

If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience.

We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age.

Interested? Apply now!

We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.

As part of our recruitment process, successful candidates are subject to a DBS check. This cost is covered by SaleCycle.