Account Executive - SMB

Gorgias; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Gorgias is seeking a Sales Representative to join their dynamic sales team. In this full-time role, you will empower ecommerce merchants to enhance their customer support and sales experience. Your responsibilities include leading sales calls, nurturing client relationships, and collaborating with marketing teams to drive results. The ideal candidate has at least 1 year of tech sales experience, is bilingual in English and French, and possesses a strong understanding of CRM tools. Join us to help transform sales into exceptional customer interactions and drive business success!

Prestations

Paid sick leave

6 weeks full remote per year

Paid parental leave (16 weeks)

Personal credit card for lunches (Swile)

Private health insurance (Alan)

Home workstation setup budget ($700)

Annual learning materials and wellness support ($2000)

Quarterly online summits

Annual offsite retreats

Qualifications

• 1 year in tech sales with a passion for fast-paced environments.
• Excellent communication skills in English and French.
• Understanding of CRM tools for accurate forecasting.

Responsabilités

• Lead discovery, demo, and pricing calls with prospects.
• Act as a trusted advisor, guiding prospects through the sales journey.
• Collaborate with marketing and product teams for alignment.

Connaissances

Sales Experience

Bilingual Proficiency

CRM Expertise

Communication

Action-Oriented

Description du poste

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized 1-to-1 conversations—from editing orders and initiating returns to making product recommendations. Gorgias makes every customer interaction personal, turning support into sales and shaping success.

What You'll Do

At Gorgias, you'll be part of a dynamic and fast-growing sales team helping ecommerce businesses elevate their customer support experience and boost sales. Your mission is to empower merchants to simplify and automate their support across multiple channels while creating lasting customer relationships. Here's how you'll make an impact:

Your Day-to-Day

• Own the Sales Journey: Lead discovery, demo, and pricing calls, showcasing Gorgias's capabilities tailored to each prospect's needs.
• Engage with Inbound Leads: Benefit from a well-developed lead generation team; your role will focus on guiding prospects through the buying journey.
• Build Strong Relationships: Act as a trusted advisor by answering questions and overcoming objections to keep deals progressing smoothly.
• Drive Results Quickly: Thrive in a fast-paced environment, focusing on closing deals efficiently while providing an exceptional experience.
• Collaborate with Teams: Work closely with marketing and product teams to align efforts and support continuous improvement.
• Maintain Pipeline Hygiene: Follow up with prospects after demos, nurture relationships, and set clear next steps.

Who You Are

• Sales Experience: 1 year in tech sales with a passion for fast-paced, high-growth environments.
• Bilingual Proficiency: Excellent communication and writing skills in English and French.
• CRM Expertise: Understanding of CRM tools for data integrity and accurate forecasting.
• Driven to Succeed: Thrive in dynamic settings, embracing challenges to refine and scale the sales process.
• Deal Closer: Energized by fast-paced deals and ambitious goals.
• Curious Learner: Maintain curiosity and a hunger to grow your sales expertise.
• Enjoy Selling: Selling comes naturally, and you're motivated to improve continually.
• Adaptable & Efficient: Quickly grasp complex ideas, automate processes, and drive results.
• Active Listener: Attuned to prospect needs, with talent for spotting and leveraging opportunities.
• Action-Oriented: Execute quickly and efficiently to accomplish tasks.

Bonus Skills (Nice to Have):

• Proven track record of meeting or exceeding sales quotas.
• Experience selling SaaS or working with ecommerce clients.
• Knowledge of API and HTTP integrations.
• Familiarity with MEDPICC methodology.
• Prior experience with customer support software.

Perks and Benefits

• Paid sick leave
• 6 weeks full remote per year
• Paid parental leave (16 weeks)
• Personal credit card for lunches (Swile)
• Private health insurance (Alan)
• Up to $700 to set up your home workstation
• Up to $2000 annually for learning materials and wellness support, including books, courses, coaching, and wellness budget
• Quarterly online company-wide summits
• Annual offsite team and company retreats

Diversity & Inclusion

We celebrate diversity and are committed to an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. If you need accommodations during the application or interview process, please contact us. Let's grow together!

Required Experience:

Key Skills: Business Development, Customer Service, Revenue Growth, ABC Analysis, Account Management, Communication, CRM, Excel, Salesforce, PMP, Customer Relationships, Business Relationships, Sales Goals, Sales Process, CPA

Employment Type: Full-Time

Experience: 1 year

Vacancy: 1