Jobs in Finlande
Lähihoitaja (80%, sij.), psykososiaalinen kuntoutus ja palveluohjaus, Vaasa
Pohjanmaan hyvinvointialue
Väitöskirjatutkija, evoluutiogenetiikka
Karlstad University
Entrez en contact avec des chasseurs de têtes pour postuler à des offres similairesTalouspäällikkö - Kredu / Kristliga Folkhögskolan i Nykarleby
Agentor Oy
Postdoctoral Researcher in nanoscience and quantum materials
Karlstad University
Rengasasentajia talvisesonkiin PK-seudulle
Tilitoimisto Tosite Oy (WP Henkilöstöpalvelut)
Lähihoitajaksi Saarijärven kotihoitoon
Pohjois-Savon hyvinvointialue
Doctoral Researcher in Evolutionary Genetics
Karlstad University
Project Manager,Assistant to the boss, Deputy Manager
Zhanglei Oy
Haemme kahta Projektikoordinaattoria Sähköverkot liiketoimintaamme
Netel Oy
Lähihoitaja (80%, sij.), psykososiaalinen kuntoutus ja palveluohjaus, Vaasa
Österbottens välfärdsområde - Pohjanmaan hyvinvointialue
Väitöskirjatutkija, nano- ja kvanttimateriaalit
Karlstad University
IT Service Desk Specialist
Résumé du poste
An IT services provider is seeking an experienced IT Service Desk Specialist in Helsinki. This role involves providing first-level support, troubleshooting IT-related issues, and ensuring timely ticket closure. The ideal candidate should have 8-10 years of experience with strong skills in O365 and Windows. The position offers a hybrid work model of 2-3 days on-site per week.
Qualifications
- 8-10 years of experience in IT Service Desk operations.
- Hands-on experience with O365, Windows, hardware, and network issues.
- Knowledge of ITIL practices for incident management.
Responsabilités
- Provide first-level support for incidents and service requests.
- Log and track tickets in line with ITIL practices.
- Support and troubleshoot O365, Windows, and network-related issues.
Connaissances
Job Title: IT Service Desk Specialist
Location: Helsinki, Finland
Hybrid: 2-3 days per week on-site (negotiable)
Duration: 6-12+ months
Experience: 8–10 years
We are looking for an experienced IT Service Desk Specialist to provide first-level support in alignment with ITSMS/IAM practices, ITIL, and ITCC standards. The role involves handling incidents and service requests, providing initial troubleshooting and escalation, ensuring timely ticket closure, and performing trend analysis.
- Provide first-level support for incidents and service requests via phone, chat, email, web portal, and self-help services.
- Log, diagnose, isolate, triage, resolve, dispatch, and track tickets in line with ITIL practices.
- Escalate issues where required and follow up to ensure closure within SLAs.
- Support and troubleshoot O365, Windows, hardware, and network-related issues.
- Perform ticket closure analysis and identify recurring issues/trends.
- Strong experience in IT Service Desk operations (8–10 years).
- Hands-on expertise in O365, Windows, hardware, and network issue diagnosis.
- Knowledge of ITIL practices for incident and service request management.
- Excellent communication and customer support skills.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
plus rapidement
Suivez-nous
