Warranty Analyzer

Sandvik Group; Tampere; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Health examinations provided

Job summary

Sandvik Mining is seeking a Warranty Analyzer in Tampere, Finland, to support the Surface Drilling Division. You will handle warranty returns, perform failure analysis, and manage the 2nd-hand inventory while coordinating with suppliers and global colleagues.

Successful candidates have a technical background and are fluent in English and Finnish, aligning with Sandvik's international environment and high-quality service standards.

Qualifications

• Customer service comes naturally and you are analytical in approach.
• Technical education or equivalent experience.
• Fluency in English and Finnish is required.

Responsibilities

• Process, receive and forward warranty returns.
• Perform failure analysis and component reclamation from suppliers.
• Overhaul small-scale components and manage 2nd-hand inventory.
• Offer and sell repaired parts to Sandvik's sales companies.
• Collaborate with sales, warranty, service, engineering, production and suppliers.

Skills

Customer service

Technical knowledge

English fluency

Finnish fluency

Education

Technical education

Job description

At Sandvik Mining, we deliver cutting-edge products and solutions to customers worldwide in the mining and infrastructure sectors. A key part of this innovative business is our Surface Drilling Division, where our intelligent drill rigs bring advanced technology to surface mining and infrastructure applications.

We are now looking for an active and customer service-oriented Warranty Analyzer for a permanent role in Tampere (Myllypuro).

Your role

You will work in the Surface Drilling Equipment Warranty Department, which serves the Sandvik Surface Drilling division's field service organization and customers worldwide. You are responsible for processing, receiving and forwarding warranty returns. Your task includes failure analysis and re-claiming of components to our suppliers. You are also responsible for small-scale component overhaul function ("2nd-hand Inventory") and offering and selling repaired parts to Sandvik's sales companies.

You participate in warranty claim handling and analysis of field and quality feedback. You have an essential influence on the continuous improvement of our products and services. You work in close cooperation with Sandvik's sales companies in different countries, factory warranty handlers, product support, service, engineering, production organization and our suppliers.

What we find important

You have a technical education suitable for the position and/or versatile technical knowledge gained through work experience. Customer service is natural to you, and you are cooperative, self-initiative and analytical in your working methods. Our international operating environment requires you to have fluency English and Finnish language skills.

Sandvik is dedicated to ensuring the health and work ability of all employees. In line with risk assessments for the mining industry, regular health examinations are provided. Employees regularly working at our customer sites must successfully complete a specific health examination before an employment contract is offered.

What’s in it for you?

We offer you an exciting opportunity in a truly international business environment, working with exceptional products, talented colleagues, and plenty of room for professional growth.

At Sandvik, we believe that diverse experiences, perspectives, and backgrounds create a stronger workplace for our employees, our business, and ultimately our customers. Our inclusive culture is built on our core values: Winning Together, Curiosity, Responsibility, and Customer Focus.

Contact information

HR Services Finland, tel. [phone] (weekdays between 9-11 and 12-15, EEST).

About our company

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability, and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation, and rock processing. In 2025, the group had approximately 42.000 employees, sales in more than 150 countries and revenues of about SEK 121 billion.