Operational Readiness Manager

Sandvik; Tampere; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Employee benefits

Job summary

Sandvik in Tampere (Myllypuro), Finland, seeks an Operational Readiness Manager to lead global service readiness initiatives within the Parts & Services division. The role focuses on setting direction, developing the readiness philosophy, and ensuring timely entry-into-service of equipment with customers, across regions.

You'll collaborate with service operations, commercial, engineering, sourcing and logistics, requiring strong stakeholder management, communication, and analytical reporting

Qualifications

• Several years' experience in international business management consulting.
• Excellent communication skills and the ability to build strong and successful stakeholder relationships.
• High level of analytical and reporting skills with attention to detail.

Responsibilities

• Set the strategic direction to drive operations service excellence for operational readiness globally.
• Develop and implement the operational readiness philosophy.
• Follow operational readiness business case deviations, escalating issues and establish operational readiness governance.
• Interact closely with key stakeholders: within service operation, commercial, engineering, sourcing, suppliers, logistics, and other divisions.

Skills

Stakeholder management

Project leadership

Analytical skills

Communication skills

Job description

Within our Parts & Services Division (part of Business Area Mining), our mission is to keep our equipment running at its full potential. We are responsible for the aftermarket business worldwide, developing tailored offerings and services to support our customers throughout the equipment lifecycle and deliver competitive and consistent service for Sandvik equipment. Our customer base ranges from large multinational mining and infrastructure companies and contractors to small and medium-sized enterprises, all of whom rely on our equipment.

This position is full-time, permanent and located at Tampere (Myllypuro), Finland.

The role reports to Asset Lifecycle Support Manager for Parts & Services.

The Operational Readiness Manager will be responsible for setting the standard and facilitating the successful Entry-Into-Service of Sandvik equipment with the customer, managing expectation and consistent delivery globally.

Your main responsibilities

• Set the strategic direction to drive operations service excellence for operational readiness globally
• Develop and implement the operational readiness philosophy
• Follow operational readiness business case deviations, escalating issues and establish operational readiness governance
• Interact closely with key stakeholders: within service operation, commercial, engineering, sourcing, suppliers, logistics, and other divisions

Your success factor

• Exceptional interpersonal, influencing and conflict management skills to manage a diverse group of stakeholders.
• Excellent communication skills and the ability to build strong and successful internal and external stakeholder relationships
• High level of analytical and reporting skills with attention to details
• Several years' experience in international business management consulting

Your core values

• Enthusiastic and persistent personality with can-do mentality
• Autonomous and organized with good time management skills
• High safety and quality awareness

What is in it for you?

• We offer you versatile and interesting tasks in an international business environment, as well as the opportunity to develop your own professional skills and career.
• In addition, we offer good employee benefits and inclusive corporate culture focused on sustainable development, with values such as Customer focus, Curiosity, Winning together and Responsibility.
• We have a hybrid office/home working environment.
• At Sandvik we believe that the diversity of experiences, perspectives and backgrounds will contribute to successes for our employees, our company and therefore also our customers.

Contact information

For more information about this position, please contact the recruiting manager: Marcel Roubos, Asset Lifecycle Support Manager, tel. [phone] (EEST). For further information regarding the recruitment process, please contact: Sandvik's HR Services, Finland, tel. [phone] (weekdays at 9-11 and 12-15, EEST).

Job ID: R0096146.

About our company

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability, and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation, and rock processing. In 2025, the group had approximately 42.000 employees, sales in more than 150 countries and revenues of about SEK 121 billion. We have already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter. When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering. Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions In 2024 the Group had approximately 41,000 employees and revenues of about 123 billion SEK in about 150 countries within continuing operations. Sandvik at a glance