Technical Support Engineer

IQM; Espoo; On-site; EUR 75,000 - 110,000; Full time

Job summary

IQM is seeking a Technical Support Engineer to join our Espoo or Munich teams. You’ll be responsible for installing, maintaining, and upgrading production software on quantum computers, ensuring reliability and performance in live environments.

You'll work closely with customers and internal experts, providing Tier 2/3 support, troubleshooting complex systems, and driving automation to improve operations. Fluency in English and a strong Linux background are essential.

Qualifications

• 5+ years of experience in Software Solution Architecture or Linux system administration.
• Hands-on experience with Linux systems and docker containers.
• Experience with Python, including package installations in virtual environments.
• Excellent communication and customer-facing skills.

Responsibilities

• Provide Tier 2/Tier 3 support to customers after initial triage.
• Navigate and use our full-stack quantum software.
• Replicate customer issues to troubleshoot problems.
• Perform advanced log analysis for root cause.
• Communicate with customers via ticketing system.

Skills

Linux System Administration

Docker

Python

Git

Gitlab

Automation

Communication skills

Fluent English

Customer interaction

Tools

Docker

Gitlab

Virtual environments (venv)

Job description

At IQM, we build world-leading quantum computers for the well-being of humankind. We design systems to tackle computational challenges beyond the practical limits of classical machines. Our work sits at the edge of science and engineering. It's complex, demanding, and deeply collaborative. We turn deep research into reliable, full-stack systems that drive discoveries in fields like medicine, energy, and technology, reshaping how the world computes.

Join the team that gives quantum a heartbeat.

The work

We are looking for a Technical Support Engineer to join our team in either Munich, Germany or Espoo, Finland. You will be a key team member being responsible for software installations on our customer's Quantum Computers. In this role you will be involved with installation, maintenance and upgrade of production systems.

What you’ll actually do

• Provide Tier 2/Tier 3 support to customers after initial triage by the support team
• Use and navigate our existing full stack quantum computing software efficiently
• Replicate customer issues to better understand and troubleshoot problems
• Perform advanced troubleshooting of complex systems through log analysis
• Communicate and collaborate with customers through ticketing system
• Guide customers on quantum computer control software installation and upgrade processes and running simple quantum circuits
• Act as a system administrator for the Quantum Computer's software stack
• Interface with internal technical experts and follow up problems that require additional analysis
• Maintain up-to-date knowledge on quantum computing and related software
• Keep focus on automation and how to make existing processes more efficient

What we’re looking for

• +5 years experience of Software Solution Architecture or Linux System Administration
• Hands on experience with Linux systems and docker containers
• Experience with Python, including package installations in virtual environment
• Excellent communication skills and a customer friendly approach with both internal and external stakeholders. Ability to interact clearly and transparently with customers, project managers, sales or delivery technicians
• Experience with carrying out maintenance work on live production systems
• User level familiarity with Git and Gitlab
• Experience in software automation
• Strong problem-solving skills with the ability to replicate and troubleshoot issues
• Translate customer demands to internal architecture specifications
• Experience or understanding in quantum computing frameworks is seen as a plus, but will be learned on the job
• Background in software development or working with researchers seen as a benefit
• Fluent English language skills

Why IQM?

• Full-stack quantum computing: From quantum hardware to software layers and beyond, we build across the full stack
• High-performance playground: We aim high, and we know sustainable performance only works when life outside work does too—hybrid setups, flexible hours
• Never the smartest: Expect to learn constantly. You won't always be the smartest person in the room, and that's the point
• Approachable leadership: Flat hierarchy, direct access. Feel free to approach any leaders. They're friendlier than they look!
• The sweet spot: Big enough to matter. Small enough to move fast. Growing between a startup and a corporation. We’re in the phase where top performers get noticed
• Bigger than IQM: Our people build know-how for the entire quantum ecosystem. We publish papers, run hackathons, and help shape a market that's still being defined

The future of computing won’t build itself. You might be one of the few who do.

• Meet our people and learn more about IQM on our stories page
• Explore our scientific publications

600M€+ Total Funding | 400+ Team Members | 30+ Quantum Computers Built | 300+ Patents Filed | 10 Location Globally