Technical Specialist - Nordic Managed Services

Telenor; Helsinki; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

DNA in Helsinki seeks an experienced Technical Specialist for Nordic Service Operation with hands-on expertise in operating firewalls, switches, and WLAN APs. You will collaborate across teams and support Nordic corporate customers on a local, Nordic and global scale.

The role requires a Bachelor’s degree in Computer Science/IT/Engineering/Telecommunication and relevant vendor certifications. Strong teamwork and customer-facing communication are essential, with flexibility for hybrid work and

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering or Telecommunication.
• Hands-on experience with firewalls, switches and WLAN APs.
• Strong collaboration and communication skills for high‑pressure situations.
• Certifications from Fortinet, HPE Aruba, Cisco, Netskope or Cato are a plus.

Responsabilités

• Manage and maintain network infrastructure, including firewalls, switches, and WLAN APs.
• Operate, configure, troubleshoot, and optimize services to ensure optimal performance and security.
• Monitor network performance and implement necessary upgrades and enhancements.
• Collaborate with cross-functional teams to design and implement network solutions tailored to customer needs.
• Analyze and resolve complex network issues, providing timely support to clients.
• Document network configurations, changes, and maintenance activities.
• Stay updated on industry trends and advancements in networking technologies.

Connaissances

Firewall expertise

Network operations

WLAN AP management

VPN services

Analytical thinking

Formation

Bachelor's degree in Computer Science / IT / Engineering / Telecommunication

Outils

Fortinet

HPE Aruba

Cisco

Netskope

Cato

Description du poste

Are you passionate about working with the newest technology in the market and continuously improving your skills? Are you motivated by supporting our corporate customers with top notch next generation network products on a local, Nordic and global scale? If you answered yes to these questions, then you might be the perfect candidate for our Nordic Service Operation team.

Nordic Managed Services (NMS) is seeking experienced two Technical Specialists to our pan-Nordic team for permanent employment. We provide level 3 high skilled service operation for our Nordic corporate customers. Our expertise is focused on next generation software defined networking solutions (SDX, SDWAN, SD-Branch), network security and LAN/WLAN. The position is located in Helsinki but you can work remotely from anywhere according to our flexible work concept.

DNA is part of Telenor which has the biggest telco presence in one of the most digitally advanced regions in the world. DNA is also recognized as an excellent employer, and we are sure that you will enjoy working with us. Below, you can find reasons why you should choose us for the next stage of your career!

Your Key Job Description

We are looking for an experienced Technical Specialist for Nordic Service Operation with several years of hands‑on expertise in operating firewalls, switches, and WLAN Access Points (APs) with a strong background in network management and a deep understanding of various customer network environments. The ideal candidate will have a Bachelor’s degree in Computer Science, Information Technology, Engineering, Telecommunication, along with relevant training and certifications from leading vendors like Fortinet, HPE Aruba, Cisco, Netskope, and Cato.

We are looking for a team player so the team could learn and educate one another. Strong collaboration and communication skills are essential, especially in high‑pressure customer‑facing situations.

KEY RESPONSIBILITIES:

• Manage and maintain network infrastructure, including firewalls, switches, and WLAN APs.
• Operate, configure, troubleshoot, and optimize services to ensure optimal performance and security.
• Monitor network performance and implement necessary upgrades and enhancements.
• Collaborate with cross-functional teams to design and implement network solutions tailored to customer needs.
• Analyze and resolve complex network issues, providing timely support to clients.
• Document network configurations, changes, and maintenance activities.
• Stay updated on industry trends and advancements in networking technologies.

PREFERRED COMPETENCE IN THIS ROLE:

• Proven experience and analytical thinking in network operations, specifically with firewalls, switches, VPN-services and WLAN APs.
• Strong knowledge of Aruba, Fortinet or Cisco products and solutions.
• Ability to understand and navigate diverse customer network environments.
• Excellent troubleshooting skills and a proactive approach to problem‑solving.
• Ability to communicate fluently in Finnish and English, both verbal and written.
• Relevant certifications (e.g., Cisco CCNA/CCNP, Fortinet NSE, Aruba ACA‑S/ACP‑S or ACA‑CA/ACP‑CA) are a plus.
• ITIL knowledge about key practices (Incident and Service request management, Problem management, Release and Deployment management) are a plus.

This position requires an approved statement of security clearance.

WHAT WE CAN OFFER YOU:

As stated in our employer promise we want to offer you a humane workplace where everyone can be one‑of‑a‑kind as part of our community. Our values fast, bold and straightforward can be seen in our everyday lives. DNA strives to provide an excellent place to work, and we are constantly aiming to improve our practices as an employer to meet this goal.

In this position you will be part of a supportive, self‑directed community as part of a team of experienced Technical Specialists. Team members work partly remotely and partly in our new Helsinki Ilmalanlinna office.

If you have any questions regarding the role or DNA, please contact hiring manager: Markus Säkäjärvi by phone at [phone].

DNA IN A NUTSHELL:

DNA is one of the leading telecommunications companies in Finland. Our purpose is to connect you to what matters most. We offer connections, services and devices for homes and workplaces, contributing to the digitalisation of society. Already for years, DNA customers have been among the world leaders in mobile data usage. DNA has about 3.7 million subscriptions in its fixed and mobile communications networks. The company has been awarded numerous times as an excellent employer and family‑friendly workplace. In 2024, our total revenue was EUR 1 100 million and we employ about 1,600 people around Finland. DNA is a part of Telenor Group, a leading telecommunications company across the Nordics. More information: www.dna.fi, Facebook @DNA.fi and LinkedIn @DNA-Oyj.

DNA's award-winning work culture is based onfreedomand isbuilt ontrust. With us you have the freedom to shine as you are and achieve great things together with others. We appreciate employees from different kind of backgrounds regardless of age, gender, appearance, heritage, who they love or how they see the world.

• Employee Benefits
• Learning & Career Development
• Work Culture
• Employer Promise
• Family-friendly Workplace
• Diversity
• Corporate Responsibility
• Finance
• Internationality

ABOUT TELENOR NORDICS:

Telenor Nordics serves 10 million customers and society at large in Denmark, Sweden, Finland and Norway with services vital for our everyday digital life. Digital services provided on top of our fibre or 4G/5G mobile connectivity services are supporting the continued digitalisation and modernisation of private and public sector services and a central part of the green shift. Telenor Nordics’ ambition is to be the leading Nordic provider of both high-quality connectivity services as well as digital services beyond connectivity. As a leader in driving new services, we also see ourselves as the leader in modernising our technology domain through sunsetting of legacy technology, through new ways of working and exploring new and extensive partnerships. Even though our customers’ needs are similar across the Nordics, our markets, competition, and positions are different, and we therefore always leverage the local BU strengths in our go to market. As part of the Telenor Nordics team, you will be working in cross functional teams tightly integrated with colleagues from our business units across the Nordics.