Technical Sales Support Specialist

ABB; Helsinki; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Annual bonus

Employee share program

Continuous learning

Wellbeing & family benefits

Job summary

ABB Smart Power in Finland seeks a Technical Sales Support Specialist to assist sales and customers with technical questions, trainings, and solution recommendations. The role can be located in Vaasa, Pirkkala or Helsinki, with a hybrid model and travel about 30 days per year.

You will support customers and sales on technical matters, coordinate trainings, and liaise with global teams to provide ABB solutions.

Qualifications

• Excellent knowledge in written and spoken Finnish language.
• Fluent written and spoken English language.
• 2+ years in electrical field with technical support experience.
• Bachelor's or Master's degree in a technical field is preferred.
• Collaborative, solution-focused and able to work independently or in a team.

Responsibilities

• Aiding and supporting customers and sales with technical support.
• Finding optimal solutions to meet customer needs using ABB solutions.
• Maintaining and developing communication with global technical sales support teams.
• Developing and organizing customer trainings.

Skills

Finnish language

English language

Customer collaboration

Independent work

Teamwork

Education

B.Sc./M.Sc in technical field

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Technical Sales Support Manager

We are looking for a Technical Sales Support Specialist to join and strengthen our team at Smart Power division. The role can be located in either Vaasa, Pirkkala or Helsinki. In this role you will provide technical support towards our Smart Power division sales and clients in Finland. You will have the opportunity to work with a wide range of tasks from supporting sales and clients with technical questions to being involved in organizing customer trainings. The role requires travelling for approx. 30 days per year. We have a hybrid working model. This is a family leave cover fixed-term contract lasting until end of 2027.

You will be mainly accountable for:

• Aiding and supporting customers and sales in tasks related to technical support as well supporting in finding optimal solutions to meet customers’ needs
• Maintaining and developing communication towards global technical sales support teams
• Developing and organizing customer trainings
• Using your knowledge of customer needs to provide effective solutions to customers’ needs based on ABB’s solutions

Qualifications For The Role

• More than 2 years of work experience in the electrical branch, along with work experience in technical support
• A suitable technical education, for example B.Sc or M.Sc degree
• Excellent knowledge in written and spoken Finnish language, as you will work closely with our local customers
• Fluent written and spoken English language
• Know-how of key customer segments, i.e wholesalers, specifiers and installers
• Know-how within product offering of ABB Electrification business area eg. Breakers, Switches and Fusegear
• A collaborative, solution-focused way of working
• Ability to comfortably work both independently and as part of a team
• Earlier experience within training or electrical installations are an advantage in the role

Benefits

Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, and other wellbeing and family benefits.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.