System Specialist

Swediumglobal; Helsinki; On-site; EUR 60,000 - 80,000; Full time

Job summary

Swedium Global is seeking an experienced Telecom System Specialist to support and enhance Comarch CRM solutions within a large telecom environment. The role is onsite in Finland (Helsinki) and involves configuring, upgrading, and maintaining CRM systems while coordinating with billing and network teams.

You will manage RHEL environments, optimize Oracle databases, and develop automation tools. Strong communication and documentation skills are essential to collaborate effectively and ensure

Qualifications

• HHands-on experience with Comarch CRM (telecom implementation preferred).
• Strong knowledge of RHEL administration.
• Proficiency with Oracle databases.
• Experience integrating CRM with billing and network systems.
• Excellent communication and documentation abilities.

Responsibilities

• Administer, configure, and maintain Comarch CRM systems to support customer relationship and service management functions.
• Perform system installations, upgrades, and patching on Red Hat Enterprise Linux (RHEL) environments.
• Manage and optimize Oracle databases, ensuring high availability, data integrity, and performance tuning.
• Collaborate with business and technical teams to gather requirements, implement CRM customizations, and ensure integration with BSS/OSS components.
• Monitor system performance, troubleshoot issues, and provide timely resolutions.
• Develop shell scripts and automation tools for deployment, monitoring, and backup activities.
• Support UAT, production releases, and post-deployment support.
• Maintain system documentation and SOPs.

Skills

Strong communication

Documentation

Troubleshooting

Team collaboration

Tools

Comarch CRM

RHEL administration

Oracle databases

Unix shell scripting

Middleware/API integrations (SOAP/REST)

Job description

Swedium Global Servicesis the growing System Engineering and Solution Company, offers services like Semiconductor Engineering R&D Services, Embedded Systems Development, Custom Application Software Development, Web and Cloud Application Development, Testing Services, Consultancy and Outsourcing services to our clients across the globe for an onsite and offshore business model. Swedium Global is having presence in Sweden, Finland, Poland, Czech Republic and in India.

Job Name:Telecom System Specialist

Location:Onsite in Finland

Weare seeking an experienced Systems Specialist

to support and enhance Comarch CRM solutions within a largescale telecom environment.

Key Responsibilities

• Administer, configure, and maintain Comarch CRM systems to support customer relationship and service management functions.
• Perform system installations, upgrades, and patching on Red Hat Enterprise Linux (RHEL) environments.
• Manage and optimize Oracle databases, ensuring high availability, data integrity, and performance tuning.
• Collaborate with business and technical teams to gather requirements, implement CRM customizations, and ensure smooth integration with other BSS/OSS components (e.g., billing, provisioning, mediation).
• Monitor system performance, troubleshoot application and database issues, and provide timely resolutions.
• Develop shell scripts and automation tools for deployment, monitoring, and backup activities.
• Support user acceptance testing (UAT), production releases, and post-deployment support.
• Maintain system documentation, configuration records, and standard operating procedures.

Required Skills & Qualifications

• Hands-on experience with Comarch CRM (telecom implementation preferred).
• Strong knowledge of RHEL (Red Hat Enterprise Linux) administration.
• Proficiency working with Oracle databases.
• Experience with system integration between CRM, billing, and network systems.
• Strong problem-solving and troubleshooting skills in production environments.
• Excellent communication and documentation abilities

Preferred Qualifications

• Experience in Comarch BSS Suite (CRM, Billing, Service Desk, or Product Catalog).
• Understanding of telecom BSS/CRM business processes such as customer management, order management, and service fulfillment.
• Familiarity with middleware or API-based integrations (SOAP/REST).
• Knowledge of Unix shell scripting or automation tools (Ansible, Jenkins, etc.).
• Exposure to telecom OSS/BSS architecture and ITIL-based operational processes.

Job Overview

• Location : Helsinki, Finland
• Vacancy : 1