Swedish-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Helsinki; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Transportation bonus

Performance bonus up to 15%

Relocation support (hotel and flight)

Monday–Friday schedule with rotating {

Job summary

Tonguepoint is expanding its multilingual customer support team and seeks agents to assist international customers in Swedish. You will respond by phone, email, and chat, helping with tracking, deliveries, and shipping guidelines.

A focus on accuracy, professionalism, and KPI-driven performance is essential. The role offers a Monday–Friday schedule with rotating shifts and a relocation package where applicable, including hotel and flight support.

Qualifications

• Fluency in Swedish required.
• Good command of English (B1–B2) for training and internal communication.
• Strong communication skills, both written and verbal.
• Ability to handle stress and multitask in fast-paced environments.
• Problem-solving mindset and customer-first attitude.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain a high level of professionalism and deliver a positive customer experience.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Swedish fluency

English proficiency

Strong communication

Stress management

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Swedish, helping them by phone, email, and chat.

Start date: 16 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Swedish
• Good command of English (B1-B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece