Store Manager

JD Sports Germany & Austria; Helsinki; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Discretionary Bonus Scheme

Staff Discount On JD Group

Pension Scheme

Personal development opportunities

Job summary

JD Sports in Helsinki’s Itis store is seeking a Store Manager to lead the team, drive sales, and ensure outstanding customer service. You will train staff, manage daily operations, and uphold company standards while optimizing profitability.

The role focuses on coaching colleagues, hitting KPIs, and representing JD Sports professionally in all interactions with customers and partners.

Qualifications

• Experience leading and motivating a team.
• Strong verbal and written communication skills.
• IT skills including Microsoft Outlook, Word and Excel.

Responsibilities

• Lead store team and drive sales while maximizing profitability.
• Train and develop staff; recruit and induct new starters.
• Maintain visual standards and ensure customer service excellence.

Skills

Team leadership

Communication

MS Office

Tools

MS Outlook

MS Word

MS Excel

Job description

Are you crazy about streetwear and sneakers like us? Who loves to lead and motivate a team and provide customers with the best customer experience possible?

Do you have experience being a team leader, loves motivating colleagues and have a good understanding on how to drive sales and maximizing store profitability?

If yes, keep reading as we are looking for a new Store Manger for our store in Itis, Finland.

Role Overview

Managing the store team, you will focus on driving sales and maximizing store profitability, while providing industry leading service and train your team to excel and develop in sales. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent JD Sports in the most professional manner.

• Ensure that the company policy, including all branch rules and procedure, contract of employment, security and any other standing orders notified, is adhered to at all times within the branch.
• Ensure that government legislation affecting the branch environment is observed at all times.
• Train and Develop internal staff and promote progression within the group.
• Lead in store recruitment, new starter inductions, and staff training.
• Health & Safety company procedures are followed at all times.
• Ensure that all expenses are kept to a minimum, and are incurred only when justified.
• Have ownership in administrative responsibilities, regarding retail development, vacant premises, scheduling and local trading patterns which may affect the branch.

Sales

• Confident use of the store’s dashboard to analyze KPI's and how to ensure that targets are achieved and, where possible, exceeded.
• Utilize in-store devices, ensuring that all team members are driving this at every opportunity.
• The staffing structure in the branch allows adequate floor coverage at all times taking into account normal peaks and troughs in the sales pattern.
• Support the Team in making the customers encouraged to return as a result of courteous and competent service.
• The branch interior and exterior are clean and tidy at all times.
• Ensure that targets are achieved and, where possible, exceeded.

Customer Service

• Maintain customer retention by providing first class service.
• Deal with enquires and complaints and resolving the issue/request.
• Drive consistency within your internal teams to achieve the highest service levels.
• Motivate and train the team to ensure that customers are given courteous, considerate and responsible advice.
• Ensure that the personal appearance and standard of dress of all staff is in accordance with company policy and that staff uniforms, where provided, are worn.
• Deal with all customer complaints, whether out of service or merchandise, according to company policy, ensuring that they are handled promptly, courteously and objectively.
• Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Making sure that all new product and advertised product is all visible and in the correct locations.
• Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.

Skills, Experience & Knowledge Needed

• Experience in leading and motivating a team.
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Word and Excel.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Discretionary Bonus Scheme
• Staff Discount On JD Group and other brands within the organization
• Pension Scheme
• Personal development opportunities to learn and develop at work.

We are looking forward to your application!