Service Team Leader

ABB; Helsinki; Hybrid; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Job summary

ABB Motion Services in Helsinki seeks a Field Service Team Leader, Drives Operations to lead a skilled field service team of engineers. The role focuses on delivering high-quality project execution and sustained customer collaboration across sales, operations, and solutions.

You will manage profitability targets and plan work to ensure on-time delivery, while developing talent and improving processes. The position is hybrid and located in Helsinki, requiring weekly office presence.

Qualifications

• Requires a B.Sc. or M.Sc. in a relevant field.
• Knowledge of power electronics, drives, and motion systems is essential.
• Customer service experience or frontline operations preferred.
• Excellent interpersonal and communication skills required.
• Fluent Finnish and English (written and spoken).
• Familiarity with SAP ERP, Salesforce and Business Online is advantageous.

Responsibilities

• Lead and develop the drives field service team.
• Ensure delivery of customer projects on time and to high standards.
• Own revenue, profitability targets, and P&L considerations.
• Plan and organize work efficiently with the team.
• Drive continuous improvement across processes and tools.

Skills

Power electronics

Frequency converters

Drives systems

Motors

Generators

Customer service

Interpersonal skills

Communication

Finnish & English

Education

B.Sc. or M.Sc. in a relevant field

Tools

SAP ERP

Salesforce

Business Online

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Drives Service Operations Manager

Your Role And Responsibilities

We are looking for a Field Service Team Leader, Drives Operations at ABB Motion Services. Our service division consists of 150 professionals across the country. Motion Services division has the leading expertise in drives, motors and generators life cycle management.

In this role, you will have the opportunity to lead and develop drives field service team consisting of highly skilled field service engineers. You will also showcase your ambition by placing customers first and making quality happen. Team Leader will exceed customer expectations with seamless co-operation and collaboration with sales, operations and solutions. You will join a talented and high performing team, where you will be able to thrive.

The location for the position is Helsinki. This role requires weekly attendance at the Helsinki office.

You will be mainly accountable for:

• Profit and loss responsibilities including revenue and profitability targets
• Responsibility for sustainable and effective planning and organization of work. Ensuring the successful delivery of customer projects on time and to a high standard with together with your team
• People Leadership & Development: Ensuring team is properly organized, staffed and directed Developing talent, reviewing organizational effectiveness, performing competence assessments and continuously upgrading skills across the team
• Driving continuous improvement and development activities for processes and tools
• Contributing to Health, Safety & Environment across the organization

Qualifications For The Role

• Knowledge of power electronics, frequency converters, drives systems, motors, and generators
• Self-driven and proactive working approach, with a customer-oriented mindset
• Experience in customer service or other frontline operations
• Excellent interpersonal and communication skills
• Open attitude towards new business opportunities
• Fluent written and spoken communication skills in Finnish and English
• B. Sc. or M.Sc. degree in a relevant field
• Qualification as an electrical professional under the Finnish Electrical Safety Act is an advantage
• Knowledge of SAP ERP, Salesforce and Business Online is an advantage

More About Us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.

The work model for the role is: hybrid

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.