Service Supervisor

Normet; Iisalmi; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

ePassi for lunch

Flex benefits

Occupational health care

Mental well-being services

Paid study days

Job summary

Normet is seeking a Service Supervisor to lead field, on-site and mid-life services across the Nordics. You will supervise service execution, ensure safety and quality, and optimize profitability while coordinating with local teams and customers.

Strong leadership, planning, and reporting skills are essential, with proficiency in D365 and PowerBI, and fluency in Finnish, English, and Swedish. Travel up to 20% is expected.

Qualifications

• Minimum 3 years' mining and aftermarket service experience.
• Proven leadership of a service engineer team.
• Experience with resource planning and budgeting.
• Strong communication in Finnish, English, and Swedish.

Responsibilities

• Schedule work and lead on-site and workshop activities.
• Maintain safety, quality, and adherence to standards.
• Prepare service activity reports and financials.
• Coordinate customer meetings and post-action follow-ups.

Skills

Field leadership

Resource planning

D365 reporting

PowerBI tools

CRM systems

Account management

Analytical skills

Finnish/English/Swedish

Tools

D365

PowerBI

CRM platforms

Job description

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.Service SupervisorPRIMARY ROLE RESPONSIBILITY:The Service Supervisor is responsible for executing and developing Normet’s field, on-site, and mid-life services together with training and digital services in the Nordics region within the Normet Europe, Eurasia & Africa organization. This role is designed to lead service execution while ensuring high level of occupational safety, correct working methods and maintaining profitability and efficiency.REPORTING TO:Services Director, Europe, Eurasia & AfricaKEY RESPONSIBILITIES INCLUDE:Services activitiesScheduling the work of employees in the sites and workshops with communicating in local languages used in Scandinavia and FinlandMonitoring Service employees’ day-to-day performance to ensure the service and quality standards and targets are metEnsuring the guidelines and work specifications are met by the employeesKeeping accurate records of the job progress, delays, problems, deliveries, changes and possible extrasEnsuring active leadership and management of personnelExecuting customer meetings on-site and through remote application: pre-planning, post-meeting review, and task assignments of resulting actions including preparing service activitiesHandling warranties with customers and Normet warranty dept.Planning implementation and following up bulletin accomplishment.FinancialsReporting completed projects outlining the activities carried outInvoicing of service visitsParticipating in budgeting, forecasting and other financial processes as requested with relevant input and data.Stakeholder ManagementProactive customer-focus to positively support the growth of Normet, including both internal and external stakeholders, with the ability to conduct work professionallyTechnical support to both own employees and customer techniciansHSEQ – Health, Safety, Environment and QualityOverall responsibility for occupational safety for the organizationComplies with all Normet policies regarding HSEQ and ensures compliance with team membersActive participant in ensuring Normet operations and products support HSEQ initiativesProvide support for risk assessments, lead incident investigations, and be responsible for reporting improvements as neededAbility to support the creation and updating of HSEQ documentation where applicable.Personal ResponsibilityCompliance with Normet Values, & Normet Policies and ProceduresContinuous improvement with behaviors supporting improved product knowledge, learning and development, and competency trainingStays current with industry developments, competitive offerings, and issues affecting sales and customersRetain existing industry certifications including updates and advancementActive contributor and team member in local sales and service teamsHandling day-to-day tooling, service vans, PPE, workwear, etc. for the team of Field EngineersRequired skills, competences & experience:A minimum of 3 years’ experience in mining and aftermarket servicesProven track-record of successful execution and development of on-site and mid-life servicesRecent experience of successfully leading service engineer teamA minimum of 3 years of recent experience in resource planningHands-on and up-to-date competences servicing heavy industry machines including digital servicesCapacity to operate in a demanding environment with competing prioritiesAn elevated level of responsiveness as well as organizational and interpersonal skillsA minimum of 3 years of recent systematic and detail-oriented reporting experience in D365 and PowerBI and modern CRM systems.Strong command of sales tools and account managementAnalytical capabilities are seen as an advantageClear communication capability for dealing with customersGood written and verbal communication skills in Finnish, English, and Swedish are requiredWilling to travel based on customer/organization needs to the extent required to perform duties (Est. up to 20% of working time) in North EuropeBudget/forecasting management skillsAs an employer, we support your well-being with benefits such as:ePassi for lunch and Flex benefits (sports, wellness, and culture), occupational health care and specialist-level treatment through our work ability insurance, access to Auntie’s mental well-being services and more.We also support degree-oriented studies that benefit Normet with 10 paid working days per year.In addition, we have an active HYVÄ Normet leisure committee, which organizes various leisure and sports-related events throughout the year.Read more about working at Normet: https://www.normet.com/en/discover-normet/careersCome and share your courage to shine with us: in a courageous, committed and caring company. Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground. This is your opportunity to work at the heart of Normet's product and process technology development, developing your expertise in a global engineering environment while shaping how our machines are built and delivered. We hope you also enjoy occasional travelling, collaboration with our other high-end professionals and communication with our customers.We are looking forward to hearing more about you. We welcome your application and CV by 1st of November 2026 through our career website, please click on the apply-button.We will go through the applications and continue with potential candidates already during the application period, so do not hesitate to send an application if this position interests you!For further information:Please contact Olli Kärkkäinen by email: [e-mail] / nr [phone] Or Jari Kokkonen email: [e-mail] / nr [phone].Come and share your courage to shine with us!