Service Customer Manager

Vestas; Vaasa; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

6 weeks of annual leave

EPASSI benefits

Job summary

Vestas in Vaasa, Finland seeks a Service Customer Manager to lead customer relationships and revenue across a strategic portfolio. You will act as the primary contact for customers, coordinating with planning, technicians, and support functions to secure service delivery and financial growth.

You will collaborate with sales and construction during handovers, manage contract profitability, and negotiate additional services while maintaining high customer satisfaction and cost efficiency.

Qualifications

• Bachelor's or Master's degree, preferably with commercial or legal experience.
• Good technical understanding or keen to learn.
• Budget delivery and high-quality customer experience in a cost-efficient way.
• Contractual knowledge with negotiating skills.
• MS Office proficiency.
• Fluent English; Finnish & Swedish a plus.
• Commercial mindset understanding value for key accounts and Vestas.
• Collaborative with stakeholders across functions.
• Experience with ERP systems (SAP, Salesforce).

Responsibilities

• Be the main Vestas contact for customers and manage revenue of your own customer portfolio.
• Build and retain strong customer relationships and ensure internal collaboration.
• Handle daily communication with customers.
• Coordinate with planning, technicians, and support functions.
• Calculate and follow up on cost and profitability of service contracts; negotiate additional services.
• Assist handovers of new wind parks from sales and construction to ensure contractual obligations are fulfilled.

Skills

Customer relationship management

Negotiation

Communication

MS Office

ERP systems

Education

Bachelor's or Master's degree

Commercial or legal experience

Tools

SAP

Salesforce

Job description

Are you looking for the opportunity to contribute with one of the global leaders in the renewable energy industry? Do you enjoy working closely with customers and have a can-do attitude? Then thisisthe job for you!

Region NCE and Global Offshore >NCE > CSM, Finland

The Service departmentis responsible forservice, service sales, and maintenance ofthe windturbines within the Nordic countries. We have an open and informal culture, where teamwork and good communication are the key to our goals. Wearelooking for aServiceCustomer Manager to join our teamin Vaasa, Finland. In this position, you will be a part of thecontinuouslygrowingNordic Service organization.

Responsibilities

As a member of the Customer Service Management team, you will be joining a team of motivated colleagues responsible for establishing and maintaining business relationships with customers based on partnership and terms included in service contracts to ensure both high customer satisfaction and supporting revenue growth. As themain Vestascontact foryour customers, you willbe responsible forthe revenue of your own customer portfolio.You will create, build, and retain strong customer relationships and efficient internal collaboration resulting in high customer satisfaction as well as solid financial growth for both the customer and Vestas

Further your main responsibilities will include:

• Act on behalf of the customer internally within Vestas to ensure that we deliver on the customers' business case, which will include communication with the planning department,technicians, and otherssupporting functions andstakeholders
• Calculate and follow up on the cost and profitability of our service contracts and negotiate sales ifadditionalservices are requested
• Create and handle administrative routines with newandexisting customers
• Participatein the handovers of new wind parks from sales and construction to ensure that all obligations in the contract are beingidentifiedand fulfilled before we take over in Service
• Handle daily communication with customers

Qualifications

• A relevantBachelor'sor Master’sdegree, preferablycombined withexperience fromcommercial or legal positioninsimilar or other globalindustries
• Good technical understanding or a keen interest in learning it
• Skills in delivering on budget and ensuring a high-quality customer experience in a cost-efficient way
• Contractual knowledge combined with negotiating skills
• Professional skills in MS Office
• Professional verbal and written communication inEnglish,goodFinnish&Swedishlanguageskills are a plus
• A commercial mindset with the ability to understand our business and what creates value for our key account customers and Vestas
• A collaborative person with good people skills and a professional approach, since you will work with many stakeholders, both internally and externally
• Ability to get involved in technical and contractual issues
• Great communicationand negotiation skills
• A well-organized and structured approach to your work
• Experienceof using ERP systems(SAP, Salesforce)

What weoffer:

Weofferan exciting job with good opportunities for professional and personal development in an inspiring environment with the energy industry’s global partner on sustainable energy solutions. Weoffer an attractive salary andbenefitspackage, such as 6 weeks of annual leave(once collected)andwiderange ofEpassibenefits. You will become part of a team of skilled and motivated colleagues who are all working toward wind energy solutions. We have a goodatmospherewithin the department, and everyone is always prepared to support when needed.

Additionalinformation:

Travel: Limited, but occasional travel may berequired.

The position is based in Vaasa, Finland.We work in a hybrid model, and therole requires approximately three days per week at the office; fully remote arrangements are not available.

Our commitment to a fair hiring.

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.

Should you have any questionsregardingthe position, please contact the Hiring Manager, Annariina Tarkka, at [e-mail].

Please note that the Hiring Manager will be on annual leaveuntil16.08.2026,and any inquiries received during this period will be addressed after her return.

If this opportunity matches your interests and qualifications, no later than30.08.2026.