Service Coordinator/Engineer

Valmet; Tampere; On-site; EUR 60,000 - 90,000; Full time

Job summary

Valmet is seeking a Service Coordinator/Engineer for Marine Automation to deliver customer-focused service worldwide. The role emphasizes coordinating service jobs, maintaining quotes, and ensuring timely delivery while supporting warranty and invoicing processes.

Ideal candidates bring technical background, ERP/CRM experience, and strong English communication. Travel to ships and offshore locations is expected, with opportunities to participate in 24/7 emergency support when needed.

Qualifications

• Requires technical background or equivalent experience in customer service or project coordination.

Responsibilities

• Support and service Marine customers globally.
• Plan, coordinate and administer service jobs using the extensive service network.
• Follow-up on open warranty cases.
• Maintain and update quotations with traceability and accuracy.
• Manage orders from quotation to invoicing; create work orders in ERP and coordinate timelines.
• Plan and conduct service on demand and upgrades; support the execution team.
• Be a substitute for Service Manager and participate in 24/7 emergency support line.

Skills

Technical background

ERP systems

CRM systems

Organizational skills

English communication

Multi-project management

Proactive attitude

Engineering background

PLC programming

Automation programming

Marine knowledge

Tools

Infor LN

Job description

Are you a service-minded engineer who strive to find custom made solutions to help customers? We have a new opportunity for you!

Valmet is known for its reliable marine automation. We have been intensively present onboard all types of ships where our solutions play an integral role. Our target is to make the vessels greener, more efficient and more profitable, thanks to the use of advanced automation and scrubber solutions. We are now looking for a Service Coordinator/Engineer within Marine Automation.

Your Main Responsibilities

As a Service Coordinator/Engineer your key duties lay within:

• Support and service our Marine customers.
• Planning/coordinating/administrating service jobs globally by using our extensive service network.
• Follow-up on open warranty cases.
• Maintaining and updating the quotation, ensuring traceability and accuracy.
• Managing orders from quotation to invoicing, creating work orders in the ERP system, and coordinating timelines with involved parties.
• Planning and conduct/ execute service on demand, upgrades. Supporting the execution team.
• To be substitute for Service Manager and be part of 24/7 emergency support line.

What do we expect from you?

We're seeking a dynamic and detail-oriented professional who thrives in a fast-paced, multi-layered global environment. The ideal candidate will have:

• A technical background or equivalent experience in customer service or project coordination, preferably within the marine automation industry.
• Experience with ERP systems (e.g., Infor LN) and CRM systems.
• Strong organizational and problem-solving skills.
• Excellent communication skills in English (written and spoken).
• An accurate, structured approach to work with the ability to manage multiple projects simultaneously.
• A proactive, can-do attitude and eagerness to learn.

Experience of working on ships with electrical or data programming is preferred.

We also believe that you have an engineering background, with PLC and/or automation programming. Knowledge of marine ships engine systems is considered as an asset.

This position requires some traveling at times to customer, ships or Marine floating devices. You need to be able to have English as a working language, any other additional languages are considered an asset. It is also beneficial if you are experienced in working abroad.

We offer

In addition to benefitting from a stimulating work environment based on continuous improvement and teamwork, our employees have access to a full range of benefits: group insurance coverage, professional development support and a pension plan, to name a few. We also offer flexible working arrangements.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how - and above all, teamwork.

Join the team! www.valmet.com/careers