Service Center Employee

Certego Oy; Jyväskylä; On-site; EUR 19,286 - 27,552; Part time

Job summary

Certego 24/7 is seeking a service center employee for a 6-month fixed-term contract at our Jyväskylä unit. The role focuses on customer service in the security sector, handling maintenance tickets from various properties via multiple channels. Requirements include basic IT skills and strong Finnish/English; Swedish is a plus.

Work involves 8-hour shifts on weekdays, with occasional shift work possible. A background in building automation or alarm centers is advantageous, and applicants can apply

Qualifications

• Basic IT skills and Finnish/English proficiency.
• Strong interaction skills and stress tolerance.
• Experience in alarm/security services is an advantage.

Responsibilities

• Receive maintenance tickets multichannelly from properties and premises.
• Advise residents on home security and technical matters.
• Guide residents on fault and emergency procedures and collaborate with authorities.
• Occasional shift work within 8-hour shifts on weekdays in Jyväskylä.

Skills

Customer service

Multichannel support

Communication

Stress tolerance

Flexibility

Tools

Ticketing system

Job description

We are seeking a service center employee for CERTEGO 24/7 on a 0–40 h/week contract for a 6-month fixed-term employment relationship at our Jyväskylä unit.

Are you our new service center employee? In this position, you will have the opportunity to work in an interesting and versatile service center role in the security sector.

Your day in our service center may include, for example, receiving various maintenance tickets multi-channelly from different properties and business premises, such as door openings or various damages in properties. Our service center also receives HVAC alarms, advises residents on home security and technical matters, guides residents on how to act in property fault and emergency situations, and works in cooperation with various authorities, such as the rescue department, police, emergency care, and sea rescue.

Work shifts are basically 8-hour shifts on weekdays in the Jyväskylä alarm center, but the possibility of occasional shift work exists.

We require from a new certego employee basic IT skills as well as good Finnish and English language skills. Swedish language skills are considered an advantage in the position. The main focus of the work is on customer service, so good interaction skills, a flexible and solution-oriented approach, and good stress tolerance are important in rapidly changing situations. In addition, knowledge of building automation and previous experience working in an alarm center environment are considered an advantage.

CERTEGO 24/7 offers you meaningful work in a professional team and supervisor support to succeed in your work.

CERTEGO values

• I am responsible
• We are eager to improve
• Together we make things easy

CERTEGO 24/7 is a domestic security and property monitoring service company whose purpose is to build a safer and more energy-efficient tomorrow. The company provides comprehensive, cost-effective and innovative services for both the private and public sectors as well as consumers. Working together and respecting each other is important to us.

Our recruitment process

• in the first stage, all applications are reviewed
• the recruiting manager selects the most suitable candidates for the interview round, and each applicant is contacted personally, even if the applicant does not proceed to the interview round this time
• the selection process is aimed to be completed as soon as possible once a suitable new certego employee is found

It is easy to apply to us even without a CV, and you can complete your profile later if you do not have the opportunity to finish the application at the time of applying. You can send your free-form application by clicking \"send application\". The announcement is open until a suitable new certego employee is found. All applications received by us are reviewed thoughtfully.

Basic IT skills, Good proficiency in Finnish, Good proficiency in English, Strong interaction skills, Flexible and solution-oriented approach, Ability to handle pressure in rapidly changing situations